UPMC

Compensation

Full Description

Become a Health Care Customer Service Associate at UPMC Health Plan! Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you’ll be the voice of UPMC Health Plan—supporting members with their health insurance questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence. What You’ll Do: • Answer incoming calls, emails, and chats from members and providers • Help members understand their health plan, claims, and benefits • Solve problems quickly and accurately to avoid repeat calls • Document all interactions in our system • Navigate multiple tools while staying focused and responsive • Make outbound calls to follow up or provide updates • Stay up-to-date on health plan policies and system changes • Deliver compassionate, clear, and professional service every time What You Need to Know: • Pay: $19.10–$20.70/hour • Schedule: Must be available to work- day, evening, rotating, and weekend shifts • Hours of Operation: 7 days a week, 8:00 AM – 8:00 PM • Location: Must live within 90 miles of Pittsburgh or Erie • Work Environment: Remote work available after training; in-office options also offered • Training: Paid, comprehensive on-the-job training provided • Growth: Full benefits and a clear path for career advancement Internet Requirements for Remote Work: • Wired connection (Ethernet only) • Minimum 20 Mbps download / 5 Mbps upload • No satellite, hotspot, or DSL connections allowed • Speed test required upon offer acceptance If you’re ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!