Uplinq Financial Technologies
via Rippling
Director of Customer Success
Compensation
$190K - 250K a year
Responsibilities
Leading post-sale customer success initiatives, developing scalable customer retention and expansion strategies, and managing cross-functional teams.
Requirements
Extensive experience in customer success, team leadership, and strategic planning, with a focus on SaaS or financial technology preferred.
Full Description
About the Role Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses. As we scale rapidly post-Series A, retention, expansion, and customer trust are core to how we win the market. We’re hiring a Director of Customer Success to own the entire post-sale journey—from kickoff to renewal to expansion. You’ll lead a unified team across Onboarding, Customer Success, and Support, and you’ll architect a repeatable, data-driven CS motion that delivers lightning-fast time to value, consistently high product adoption, and net retention above 115%. This is a high-ownership role where you’ll blend hands-on team development with strategic cross-functional impact. You’ll be the voice of our customers, the architect of their experience, and the builder of a success engine that can scale to tens of thousands of businesses—while still making each one feel like our only one. The pay range OTE for this role: 190,000 - 250,000 USD per year
This job posting was last updated on 1/16/2026
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