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This is a remote position. Virtual Rockstar is hiring a reliable and detail-oriented Medical Virtual Assistant for our client’s team to support a growing physical therapy practice in Arizona (MST). In this fully remote position, you will play a key role in supporting clinical and administrative operations—ensuring smooth, timely, and compassionate service to patients and families. This is a full-time, long-term opportunity for someone experienced in insurance verification with added billing support (denials/appeals and longer payer calls). You’ll collaborate closely with the Director of Insurance and the billing team and become a vital member of a care team dedicated to improving lives. About Our Client: This physical therapy practice exists to “encourage hope, add joy, and gain ability together.” The culture is wholesome and family-centered, emphasizing uplifting energy, trust, and celebrating progress over perfection. With three busy clinics in Arizona, the team prioritizes patient experience, teamwork, and dependable follow-through. Why Join This Team? • Mission-driven environment grounded in clear values • Growth opportunity within an expanding practice • Family-focused, supportive, and collaborative culture • Direct impact on patient experience and financial outcomes Responsibilities Insurance-Related Tasks: • Verify patient insurance coverage and benefits (Medicare, Blue Cross Blue Shield, Cigna, UnitedHealthcare [OON], Aetna, Humana, Medicare Advantage), plus auto liens and workers’ comp • Coordinate authorizations in partnership with the Director of Insurance as needed • Update EMR with accurate eligibility/benefits data Billing Support: • Support billing team with denials, appeals, and long-duration payer calls • Assist with insurance payment follow-ups • Provide backup support for billing-related documentation Communication & Coordination: • Handle inbound/outbound insurance phone calls via 3CX VoIP • Partner daily with the Director of Insurance and billing team; escalate nuanced payer issues • As needed, explain benefits clearly and professionally to patients Data Entry & Documentation: • Maintain organized documentation of verification outcomes and billing follow-ups • Use Google Sheets/Excel for payer tracking, reports, and reconciliations • Ensure timely, accurate entries in Prompt EMR and Waystar Tools & Platforms: ​ • EMR: Prompt EMR, Waystar • Communication: Google Workspace (Gmail/Chat/Meet), 3CX VoIP • File Management: Google Drive, Google Sheets/Excel • Scheduling: Prompt EMR Requirements • At least 1 year of experience in medical admin support with U.S. insurance verification • Familiarity with billing support tasks such as denials/appeals and payer follow-ups • Strong verbal and written English; clear, empathetic phone presence • Highly organized, dependable, and a team player • Comfortable working U.S. business hours (MST) with a consistent weekly structure (three 10-hour days and two 5-hour days) Benefits • Competitive salary commensurate with experience • Opportunities for professional development and growth • Work in a dynamic and supportive team environment • Make a meaningful impact by helping to build and strengthen families in the Philippines