University of Houston-Downtown

Compensation

Full Description

Customer Service Technician • 495755 • Full-Time • Closing on: Mar 12 2026 • Financial Aid Department: Financial Aid Salary: $32,995 - $33,137 Description: Job Summary The Customer Service Technician provides general information to current and prospective students and to other university visitors. Duties • Provides customer support by answering questions and resolving minor issues. • Collects documents and provides assistance with obtaining documents. • Ensures the customer understands processes. • Performs data entry and administrative tasks as required. Marginal Duties • Performs all other duties as assigned. Supervisory Responsibilities Direct Reports: • Supervises student workers Delegation of Work: • Regularly assigns work to subordinate(s) Supervision Given: • Supervises the work of student employees Qualifications Required Education: • Completion of some college coursework Required Experience: • Minimum of one (1) year of related job experience License/Certification: • None required Preferred Qualifications • None Knowledge, Skills and Abilities Knowledge: • Knowledge of the departmental processes in a higher education environment, and of the associated trends, issues, and accepted practices Skills: • Good technical skills, including proficiency in PeopleSoft • Strong analytical and problem solving skills • Excellent interpersonal and communication skills Abilities: • Ability to understand and explain university policies and processes • Ability to verify information for customers and assist • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community Work Location and Physical Demands Primary Work Location: • Works in an office environment Physical Demands: • Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements • Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks All positions at the University of Houston-System are security sensitive and will require a criminal history check. The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.