University of Georgia

Compensation

Full Description

Posting Details Posting Details Posting Number S14509P Working Title Service Training Manager Department PSO-Cont Ed-Aux-Food Services About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department College/Unit/Department website Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information This position offers a 40 hour work week. Hours and schedule may vary and will include evenings and weekends. Advertised Salary $45,000-50,000 Posting Date 12/16/2025 Open until filled Yes Closing Date Proposed Starting Date 01/12/2026 Special Instructions to Applicants Communication about this position will be handled through email. Please check your email for information and interview requests. Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. Position Information Classification Title Food Service Professional I FLSA Exempt FTE 1.00 Minimum Qualifications Bachelor's degree in a related field or equivalent Preferred Qualifications Position Summary The Service Training Manager plays a pivotal role in cultivating a culture of excellence within the Food & Beverage (F&B) Division at the Georgia Center for Continuing Education & Hotel. This position is responsible for designing, implementing, and continuously improving onboarding and training programs that enhance the performance and professionalism of full-time, temporary, and student F&B staff. Working closely with Human Resources and F&B leadership, the Service Training Manager ensures that all team members are equipped with the skills and knowledge necessary to deliver exceptional guest experiences. Key responsibilities include managing the onboarding process, developing hands-on training modules, and maintaining consistent service standards across all F&B departments. The role also oversees the placement and supervision of HFIM interns, ensuring they gain comprehensive exposure to various service areas. Additionally, the Service Training Manager provides operational support during peak periods and contributes to strategic initiatives that align training efforts with broader business goals. Knowledge, Skills, Abilities and/or Competencies • Bachelor's degree in a related field or equivalent. • Ability to multitask and prioritize accordingly. • Strong skills with Microsoft Word and Excel. • Ability to communicate effectively. • Critical thinking skills and effective problem-solving skills. • Ability to work in a team environment. • Excellent work standards exhibiting accuracy and timeliness. • Strong customer service skills. • Strong interpersonal communication skills. • Provide confidentiality and security related to sensitive information. • Ability to learn new software. • Ability to manage time, meet deadlines, and adapt to on-going changes within the Food & Beverage Division. Physical Demands • Fast paced environment with occasional crowds and loud noise. • Long periods of standing and walking. • Repetitive use of hands, pushing/pulling, reaching/grasping, bending/stooping, kneeling/squatting • Lift/carry up to 11 to 25lbs. • Driving to perform job related duties. Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. Duties/Responsibilities Duties/Responsibilities Manage Onboarding, Training & Development of Food & Beverage Staff • Lead the design, implementation, and continuous improvement of onboarding and training programs for all Food & Beverage (F&B) staff at the Georgia Center. • Develop engaging, hands-on training modules that promote skill development and service excellence. • Collaborate with the Human Resources team to onboard full-time, temporary, and student employees within the F&B Division. • Ensure timely enrollment of new hires in the timeclock system and coordinate employment offers, start dates, and pay rate changes. Percentage of time 50 Duties/Responsibilities Develop & Maintain Service Standards • Partner with F&B leadership to establish and uphold consistent service standards across all departments. • Evaluate training effectiveness regularly and implement improvements to enhance staff performance and guest satisfaction. • Align training initiatives with operational and financial goals to support overall business objectives. Percentage of time 15 Duties/Responsibilities Oversee Food & Beverage Interns • Provide guidance and supervision to HFIM (Hospitality, Food, and Institutional Management) interns working within the F&B Division. • Coordinate with Outlet, Banquet, Catering, and Kitchen teams to ensure interns gain comprehensive experience across all service areas. • Work closely with the Director of Sales & Event Management and the HR Manager to facilitate internship placements and schedules. Percentage of time 15 Duties/Responsibilities Provide Support Across Food & Beverage Operations • Offer operational support to various F&B departments during peak service periods or as needed. • Collaborate with Outlet, Banquet, Catering, and Kitchen teams to maintain service continuity and quality. Percentage of time 15 Duties/Responsibilities Other duties as assigned to support the Assistant Director and Director of Food & Beverage at the Georgia Center for Continuing Education & Hotel. Percentage of time 5