Universal Balancing (now part of Burke Porter, an Ascential Technologies Company)

Compensation

Full Description

Job Details Description Ascential Technologies is seeking a dynamic and customer-focused Service Manager to lead service operations across the Americas for our Aerospace & Industrials Business Unit. This role is pivotal in ensuring exceptional service delivery, driving operational excellence, and enhancing customer satisfaction across a diverse and technically demanding client base. Key Responsibilities • Service Execution Leadership • Oversee end-to-end service delivery for customers in North, Central, and South America. • Ensure timely, high-quality execution of installations, calibrations, repairs, and preventive maintenance. • Manage escalations and coordinate cross-functional support to resolve complex service issues. • Customer Engagement • Build strong relationships with key accounts and regional partners. • Act as the primary point of contact for service-related inquiries and strategic support. • Monitor customer satisfaction and implement continuous improvement initiatives. • Team & Resource Management • Lead and develop a regional team of field service engineers and technical support staff. • Optimize resource allocation and scheduling to meet service demand and SLAs. • Support training and certification programs to maintain technical excellence. • Plan and develop service personnel with product and technology cross training • Operational Excellence • Track service metrics, KPIs, and performance trends to drive efficiency. • Collaborate with global service teams to align processes and share best practices. • Ensure compliance with safety, quality, and regulatory standards. • Strategic Initiatives • Contribute to service strategy development for the Americas region. • Support new product introductions and service readiness planning. • Identify opportunities for service innovation and revenue growth. Qualifications • Bachelor’s degree in Engineering, Business, or related field (Master’s preferred). • 5+ years of experience in service management, preferably in test & measurement or high-tech industries. • Proven leadership in managing regional service teams and customer-facing operations. • Strong analytical, communication, and project management skills. • Fluent in English and bilingual in Spanish preferred What We Offer • Competitive compensation and benefits • Opportunity to shape service strategy in a global organization • Collaborative culture focused on innovation and customer success • Career development and international growth opportunities Qualifications 0" style="display: none;"> Skills 0"> 0"> 0" style="display: none;"> Behaviors 0"> 0"> : 0" style="display: none;"> Motivations 0"> 0"> : 0" style="display: none;"> Education 0"> 0"> 0" style="display: none;"> Experience 0"> 0"> 0" style="display: none;"> Licenses & Certifications 0"> 0"> Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.