UnitedHealthcare

Compensation

Full Description

Job Title: Provider Customer Service Call and Chat Representative Company Overview: UnitedHealthcare is a leading health benefits company dedicated to improving the health and well-being of individuals and communities. With a commitment to innovation and quality care, we strive to simplify the healthcare experience for our members and providers alike. Role Overview: As a Provider Customer Service Call and Chat Representative, you will play a vital role in supporting healthcare providers by addressing their inquiries and resolving issues efficiently. This remote position offers the flexibility to work from home within North Carolina while contributing to a seamless healthcare experience. What You'll Do: - You will respond promptly to provider inquiries via call and chat, ensuring clear and professional communication. - You will troubleshoot and resolve provider issues related to claims, benefits, and eligibility. - You will document all interactions accurately in the system to maintain up-to-date records. - You will collaborate with internal teams to escalate and resolve complex provider concerns. - You will stay informed about policy changes and updates to provide accurate information. - You will contribute to process improvements by sharing feedback and insights from provider interactions. - You will maintain compliance with company policies and regulatory requirements. What You Bring: - You bring at least 2 years of customer service experience, preferably in healthcare or insurance. - You have strong communication skills, both verbal and written, with the ability to handle difficult conversations. - You possess basic computer proficiency and experience with call center software or CRM systems. - You demonstrate problem-solving skills and attention to detail. - You are self-motivated and able to work independently in a remote environment. Bonus Points If You Have: - Experience working in a healthcare provider services or insurance claims environment. - Familiarity with UnitedHealthcare products and services. - Bilingual skills, especially in Spanish. - Previous remote work experience. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer flexible remote work arrangements to support work-life balance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer paid time off and wellness programs. Ready to Apply? To join our team as a Provider Customer Service Call and Chat Representative, please submit your resume and cover letter through our careers portal at UnitedHealthcare.com/careers. We look forward to hearing from you!