UnitedHealthcare

Compensation

Full Description

Job Title: Provider Customer Service Call and Chat Representative Company Overview: UnitedHealthcare is a leading health benefits company dedicated to improving the health and well-being of individuals and communities. With a commitment to innovation and quality care, we strive to simplify the healthcare experience for our members and providers alike. Role Overview: As a Provider Customer Service Call and Chat Representative, you will play a crucial role in supporting healthcare providers by addressing their inquiries and resolving issues efficiently. This remote position offers flexibility while allowing you to contribute to the mission of enhancing healthcare access and quality. What You'll Do: - You will respond to provider inquiries via phone and chat, delivering timely and accurate information. - You will troubleshoot and resolve issues related to claims, authorizations, and provider accounts. - You will document all interactions thoroughly to ensure clear communication and follow-up. - You will collaborate with internal teams to escalate and resolve complex provider concerns. - You will maintain up-to-date knowledge of UnitedHealthcare policies, procedures, and systems. - You will contribute to process improvements by providing feedback based on provider interactions. - You will uphold high standards of customer service, demonstrating empathy and professionalism. What You Bring: - You have at least 2 years of experience in customer service, preferably in healthcare or insurance. - You possess strong communication skills, both verbal and written. - You are proficient with computer systems and comfortable navigating multiple software applications. - You have the ability to manage multiple tasks and prioritize effectively in a remote work environment. - You demonstrate problem-solving skills and attention to detail. Bonus Points If You Have: - Experience working with healthcare providers or in a health insurance setting. - Familiarity with claims processing and authorization procedures. - Previous remote work experience with self-motivation and discipline. - Bilingual abilities, especially in Spanish. What We Offer: - We offer a flexible remote work arrangement within North Carolina. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture focused on employee well-being. - We offer competitive compensation and performance-based incentives. Ready to Apply? Submit your application through the UnitedHealthcare careers portal with your updated resume and cover letter highlighting your relevant experience and interest in the role.