UnitedHealth Group

Compensation

Full Description

Job Title: Bilingual English and Japanese Senior Customer Service Representative Company Overview: UnitedHealth Group is a leading diversified health and well-being company dedicated to helping people live healthier lives and making the health system work better for everyone. With a commitment to innovation and customer-centric solutions, we provide comprehensive health services and support to millions across the United States. Role Overview: As a Bilingual English and Japanese Senior Customer Service Representative, you will play a critical role in delivering exceptional support to our diverse member base. Your ability to communicate fluently in both English and Japanese will help bridge language gaps and ensure our customers receive clear, accurate, and empathetic assistance with their health plan inquiries. What You'll Do: - You will provide expert customer service by addressing complex health plan questions in both English and Japanese. - You will resolve member issues efficiently while maintaining a high level of professionalism and empathy. - You will collaborate with internal teams to escalate and resolve technical or policy-related concerns. - You will document interactions accurately and maintain detailed records of member communications. - You will stay informed about health plan updates, policies, and procedures to provide accurate information. - You will assist in training and mentoring new team members to enhance overall service quality. - You will contribute to continuous improvement initiatives by providing feedback on customer experiences. What You Bring: - Minimum of 3 years experience in customer service, preferably in healthcare or insurance sectors. - Fluency in both English and Japanese, with excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Proficiency with customer service software and Microsoft Office Suite. - Ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience working in a bilingual customer service role. - Knowledge of U.S. healthcare systems and insurance terminology. - Previous experience in a remote work setting. - Additional language skills beyond English and Japanese. What We Offer: - We offer a $1,000 sign-on bonus for external candidates. - We offer flexible telecommuting options allowing you to work from anywhere in the U.S. - We offer comprehensive health benefits including medical, dental, and vision coverage. - We offer professional development opportunities and career growth support. - We offer a supportive and inclusive work culture focused on employee well-being. Ready to Apply? To join our team as a Bilingual English and Japanese Senior Customer Service Representative, please submit your resume and cover letter through our careers portal at UnitedHealthGroup.com/careers. We look forward to hearing from you!