United Dental LLC

Compensation

Full Description

We are seeking a highly motivated Customer Service Specialist to join our dynamic team. In this role, you will be responsible for delivering exceptional customer service and ensuring that each customer interaction leaves a positive, lasting impression. The ideal candidate will have an intense sense of empathy, excellent communication skills, and the ability to solve problems quickly while maintaining a pleasant and professional demeanor. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a timely and friendly manner. • Actively listen to customer concerns and work to resolve issues with professionalism and empathy. • Identify and troubleshoot issues by gathering relevant information and providing effective solutions. • Document interactions and keep detailed records of customer inquiries, complaints, and feedback in our Lab Management Software (LMS). • Champion our Lab Management Software (LMS). • Lead and improve the Dental Cases Logistics, Packing and Shipping of Fridley Operations. • Collaborate with internal teams (Sales, Technical Support, etc.) to address customer needs and ensure smooth resolutions. • Follow up with customers to ensure their issues have been resolved and that they are satisfied with the support they received. • Handle escalations calmly and efficiently, providing solutions aligning with customer satisfaction and company policy. • Promote a positive company image by consistently delivering friendly, helpful, and empathetic customer service. • End of Day case reporting and tracking. Required Skills and Traits: • Excellent communication skills (both verbal and written) with the ability to convey information clearly and concisely. • Strong problem-solving abilities with the capacity to handle complex customer issues and think on your feet. • Empathy and emotional intelligence to connect with customers and provide personalized support. • Highly organized with excellent time management skills to handle multiple inquiries efficiently. • Patience and resilience in dealing with difficult or frustrated customers, maintaining a positive and calm attitude. • Technical proficiency and the ability to quickly learn and adapt to new systems, tools, and processes. • Attention to detail to ensure accurate recording of customer interactions and resolutions. • Pleasant personality with a friendly, approachable, and professional demeanor that reflects the values of our company. • Adaptability to changing customer needs, company policies, and evolving technologies. Qualifications: • High school diploma or equivalent required; associate or bachelor's degree preferred • 5+ years of customer service experience preferred, ideally in a high-volume environment. • Dental Anatomy or Dental knowledge is a plus • Dedicated team player with a positive, customer-oriented mindset. What We Offer: • Competitive salary and benefits package. • Opportunities for professional growth and development. • A supportive and collaborative work environment.