United Collection Bureau

Compensation

Full Description

Job description Remote Patient Customer Service Representative • ** Only Candidates residing in the states of Florida, Texas, Ohio, Tennessee, North Carolina, South Carolina, Louisiana, West Virginia Full-time (Paid Training) .50 increase @ 30 and 90 days after completion of training Monday - Friday Must have open availability between the hours of 9am-8pm EST $15-$16 per hour+ MONTHLY AND QUARTERLY BONUS INCENTIVES YOU MUST HAVE YOUR OWN EQUIPMENT Our Company Come Join our team of experts United Collection Bureau Inc. is a national firm providing accounts receivable management services to healthcare facilities, financial services, businesses, and government entities. We know how important having a team of experts is to our clients, and we believe our people are the key to success. UCB has created a successful culture by creating a fun place to work, hands-on computer based training, and generous benefit programs. Job Description We are seeking a highly motivated and passionate Customer Service Representative to join our team Job duties: • You will support and provide superior customer service via phone. • Handle incoming patient’s telephone calls in a professional and courteous manner. • Resolve patients inquiries with accuracy, efficiency, and quality • De-escalate situations involving dissatisfied patients, while offering patient assistance and support. • Use questioning and listening skills that support effective telephone communications. • Access patient account information via computer software and make necessary updates as needed. • Document patient’s inquiries and requests efficiently in our system • Meet and exceed personal and department objectives and metrics POSTION REQUREMENTS • Previous call center experience: • Medical Terminology • Strong communication skills • Proficiency in problem –solving • Ability to multitask and mange time effectively • Have High School Diploma or equivalent • Highly Motivated, fast learner UCB BENEFITS Your hard work and professional dedication will be rewarded with a highly competitive compensation package, including bonus potential. PAID TRAINING Additional Benefits include Health Insurance, Dental Insurance, Vision Insurance, Retirement 401-k Plan, Direct Deposit, and Life Insurance, Vacation Pay, Holiday Pay, and Earned Time Off. Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance • Work from home Work Location: Remote