United Biosource Corporation

Compensation

Full Description

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC, we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Job Title: IIE02G – IT Support Specialist II - Production Support Coordinator Brief Description: Requires direct interaction and decision-making with IT vendor partners, business clients and other internal partners. Must be able to maintain professional and collaborative working relationships with all. Be able to solve complex problems; take a broad perspective to identify innovative solutions. Frequent contact with internal and external vendor partner contacts and stakeholders. Represents the organization as the prime technical contact on projects. Specific Job Duties: * Regularly monitor the performance and health of IT on-premises and cloud environments systems, troubleshoot issues, and perform routine maintenance to prevent downtime. * Analyze system performance, identify bottlenecks, and optimize resources to enhance efficiency. * Ensure data backup procedures are in place and functional and oversee recovery processes in the event of data loss or system failure * Implement and manage security protocols to protect systems and data from unauthorized access, malware, and other threats * Respond promptly to IT incidents, coordinate resolution efforts, and communicate status updates to relevant stakeholders * Maintain up-to-date documentation on system, cloud, and software configurations, processes, and changes for compliance and troubleshooting purposes * Ensure IT operations adhere to internal policies and regulatory requirements. * Organize and facilitate support calls involving application teams, users, and technology partners. Act as the primary point of contact during production incidents, ensuring the right stakeholders are engaged promptly. * Track, prioritize, and follow up on reported production issues. Work closely with technical teams to ensure timely resolution, maintaining ownership of issues until closure and escalating as needed. * Draft and send clear, timely communications regarding incident status, updates, and resolutions to impacted users and management. Maintain accurate documentation of incident details and actions taken. * Record incident timelines, impacted services, root cause analysis, corrective actions and preventive actions for future reference and reporting. * Participate in client and internal audits, ensuring readiness and thorough documentation to demonstrate compliance with organizational and regulatory requirements. * Assist in researching and formulating responses to client questionnaires, collaborating with subject matter experts to provide accurate and timely information. * Support Global Quality and Compliance team by tracking, managing, and facilitating the closure of Corrective Action and Preventive Action (CAPA) items. * Coordinate regular policy review meetings with key stakeholders to ensure timely reviews and updates are performed.   Desired Skills and Qualifications: * Bachelor’s Degree in Computer Engineering, Information Systems or related field, or equivalent work experience, ideally 4+ years of hands on experience * 2+ years’ experience in an enterprise IT environment required. * Background in healthcare or similarly regulated environments is a plus. * Experience with ITIL processes or formal incident management frameworks. * Proficient with various information technology tools, including ticketing systems, and Microsoft Office Suite. * Familiarity with application monitoring tools and dashboards. * Strong organizational and coordination skills with the ability to manage multiple tasks simultaneously. * Excellent verbal and written communication skills; including the ability to effectively summarize technical information to non-technical audiences. * Demonstrated problem-solving skills and attention to detail. * Ability to remain calm and focused under pressure in a fast-paced production environment. * Flexible to support off-hours or weekend work as required for production support coverage * Proactive in identifying opportunities to improve support processes. * Strong sense of ownership and accountability for production stability. Benefits: At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  Here are some of the exciting perks UBC offers: * Competitive salaries * Growth opportunities for promotion * 401K with company match* * Tuition reimbursement * Flexible work environment * Discretionary PTO (Paid Time Off) * Paid Holidays * Employee assistance programs  * Medical, Dental, and vision coverage * HSA/FSA * Telemedicine (Virtual doctor appointments) * Wellness program * Adoption assistance * Short term disability * Long term disability * Life insurance * Discount programs UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable, and inclusive culture that fosters respect for each other, our clients, and our patients.   #LI-JS1 #LI-REMOTE