United Airlines

Compensation

Full Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Analytics and Innovation (Ai) team at United Airlines works to innovate, transform, and solve complex business problems resulting in significant and measurable enterprise impact through the application of deep cross-functional business expertise and advanced analytics.  We work with business and technology partners across the enterprise (e.g. Airport Operations, Contact Centers, Network Planning, Revenue Management, Digital Products, Human Resources, etc.) to influence strategic decisions, enterprise strategy, business process, and to help connect the dots.   The Senior Engagement Manager, Transformation & Process Optimization leads the scoping, prioritization, and resourcing of large-scale initiatives that strengthen operational performance, customer experience, and enterprise value across the airline. This role provides people leadership, strategic thought partnership, and disciplined execution while ensuring alignment with enterprise priorities, driving cross-functional alignment and sustainable change. The Senior Engagement Manager builds continuous improvement capability by coaching and developing talent within the team and across the organization, fostering a culture grounded in accountability, problem-solving, and operational excellence. They oversee a team that applies Lean Six Sigma and other process methodologies, program management, change management, time-and-motion studies, statistical analysis, and model development and validation to deliver measurable, sustainable results. Through strong executive presence and close collaboration with senior leaders, business-owner thinking, and disciplined prioritization, the role ensures the organization delivers measurable, long-term improvements for the company. • Strategic Leadership & Transformation: • Partner with Director to define and execute strategy for the Transformation & Process Optimization organization • Serve as a trusted advisor and thought partner to senior leaders across operational, commercial, and customer-facing functions • Lead cross-functional transformation programs that drive service, quality, efficiency, and cost improvements • Apply structured problem-solving and Lean Six Sigma methodologies to deliver sustainable results • Partner with Digital Technology and AI teams to integrate process improvement, data, and technology solutions • People Leadership & Capability Building: • Mentor team members on leadership / influential leadership, communication, stakeholder management, and technical CI skills • Provide timely, actionable performance feedback and support career development plans • Lead the change management in delivery of key initiatives • This role has the potential to become a people leader in the future. Conflict Resolution & Relationship Management: • Navigate complex environments, effectively managing conflict, competing priorities, and cross-functional dependencies • Build strong, trust-based relationships with leaders and teams at all levels of the organization • Influence without authority to drive alignment, adoption, and change across diverse business functions • Business Ownership & Resource Management: • Manage team resource planning, workload allocation, and project prioritization to ensure delivery excellence • Recommend staffing strategies and manage resource constraints in alignment with enterprise priorities • Monitor performance metrics and ensure initiatives deliver clear, quantifiable business outcomes • Demonstrate a business-owner mindset – balancing strategic thinking with value creation • Operational Excellence & Governance: • Apply analytical rigor and process optimization to solve critical business problems • Ensure consistent application of CI and project management standards, tools, and governance practices • Establish routines for project tracking, risk mitigation, and executive reporting • Support the Director in preparing executive-level updates, portfolio reviews, and strategic communications • Continuous Improvement Mindset & Culture: •