Umpqua Bank

Compensation

Full Description

Employee Relations Manager Location: Tacoma, Washington; Portland, Oregon; El Dorado Hills, California; Irvine, California; Lake Oswego, Oregon; Vancouver, Washington; Phoenix, Arizona Description About Us: At Umpqua, we create a great place to work by offering a unique brand of relationship banking and fostering a culture where associates thrive. We are dedicated to supporting our customers and communities, and we can only achieve this through the dedication of our associates. We value Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. We seek results-focused individuals who can think independently, work collaboratively, and support our broader purpose. Think of us as financial partners, because at Umpqua, we believe the best way forward is together. Together for people. Together for business. Together for better. About the Role: As the Employee Relations Manager (ERM), you will lead a team of Employee Relations Partners, overseeing daily operations with professionalism, discretion, and sound judgment. You will guide leaders and associates through complex workplace matters while shaping policies that reflect our values and culture. You will manage sensitive investigations, drive continuous improvement, and provide strategic insights through data and collaboration. Your knowledge of employment law and ability to influence at all levels will help foster a respectful, compliant, and high-performing workplace. • Lead and develop a team of Employee Relations Partners, driving continuous improvement through best practices, coaching, and training. • Conduct and oversee complex and sensitive workplace investigations, including discrimination, harassment, retaliation, and other policy violations. Lead witness interviews, review documents, determine findings, and recommend resolutions. Train your team accordingly. • Engage external legal resources for high complexity or sensitive matters, applying judgment and discretion, and keeping leadership informed. • Develop and recommend workplace policies in partnership with stakeholders, interpreting policies and procedures in accordance with multi-state and federal laws (e.g., FMLA, ADA, FLSA, NLRA, Title VII). • Draft well-written investigation reports, speaking points, corrective actions, and presentations, demonstrating excellent communication skills. • Create data reports and analyses to identify trends and provide insights for decision-making and risk prevention. • Manage case management systems, meet service level agreements, and oversee exit interview processes. • Collaborate with internal partners to promote a positive work environment and drive results. • Lead or assist with project management, including M&A activities and reorganizations. • Support internal projects and initiatives as needed. Qualifications: • Bachelor’s degree required; Master’s in HR or Paralegal experience preferred. • 6-8 years of related experience or as a Line HR manager with employee relations expertise, required. • Experience within a large financial services organization preferred. • High discretion, integrity, and confidentiality. • Ability to prioritize and handle multiple tasks effectively. • Analytical and strategic thinking skills. • Strong influencing and command skills. • Solid understanding of employment and labor laws. • Excellent communication skills, including listening, writing, and presenting. • Ability to build partnerships with managers, leaders, legal, and HR colleagues. Job Location(s): Ability to work fully onsite at posted locations. Locations include Tacoma, WA; Vancouver, WA; Portland, OR; Lake Oswego, OR; Irvine, CA; Phoenix, AZ. Benefits: We offer a competitive total rewards package, including base wages and benefits. The pay range is $110,000 - $160,000, dependent on experience and location. Benefits include healthcare, 401(k), paid time off, and more, effective from the first day of employment. Our Commitment to Diversity: Umpqua Bank is an equal opportunity employer committed to a diverse workforce. We consider all qualified applicants without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, veteran status, disability, or other protected characteristics. Accommodations are available upon request via email. To Staffing and Recruiting Agencies: Our job postings are intended for direct applicants. We do not accept unsolicited resumes from agencies and are not responsible for fees related to such submissions. #J-18808-Ljbffr About the Company: Umpqua Bank