UMBRELLAONE | FIRE + FACILITIES

Compensation

Full Description

At UMBRELLAONE, we make our clients' lives easier. Driven by purpose and empowered by collaboration, we partner with our clients' facilities managers to provide reactive General Maintenance & Repair and Fire & Life Safety services. We support the upkeep, safety, and operational excellence of store locations for the biggest names in retail and restaurants by delivering high-quality results at the best value. We are seeking an experienced and highly motivated leader to join our team as Director of Operations, driving operational excellence across all our teams. Preferred Qualifications • 10+ years of national multi-site facilities management. Retail and/or restaurant specific experience is preferred. • Track record of providing guidance, leadership, and support developing teams and growing individuals within the team. • A career of building strong partnerships and encouraging collaboration with clients and local service partners alike to ensure alignment. • Expertise with industry leading CMMS programs and other technologies that drive efficiency, customer experience and overall performance. • Ability to assess operational opportunities, risks and areas of further investment. Responsibilities • Partner with Division Presidents to execute strategic initiatives and operational priorities. • Define, monitor, and report KPIs to ensure divisional performance meets or exceeds targets. • Drive continuous improvement across workflows, service delivery, and customer experience. • Lead, mentor, and develop team members to elevate performance and support career growth. • Ensure effective use and optimization of CMMS platforms for operational efficiency and data integrity. • Enforce compliance with internal standards, processes, and applicable industry regulations. • Support budget planning, forecasting, and disciplined cost management across divisions. • Identify and implement scalable processes to expand capacity and improve service partner performance. • Maintain and grow an industry-leading national network of trade professionals. • Serve as a trusted relationship partner and escalation point for clients, providing decisive leadership in critical moments. Pay & Benefits • Base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, and experience. • Year-end performance bonus • Medical and dental coverage • 401k with employer match