Ultimate Service Associates

Compensation

Full Description

Job Description – Service Coordinator Company Overview Ultimate Service Associates (USA), www.usa-svc.com, headquartered in Tulsa, Oklahoma, is the premier nationwide provider of service solutions for the critical power market. Guided by our CARE values—Commitment, Accountability, Respect, and Excellence—we provide our customers with the most responsive and reliable service in the industry by offering holistic, simple solutions. Position Summary The Service Coordinator ensures preventative maintenance schedules, repair work, and service requests are executed in alignment with customer expectations and our CARE values. This role requires proactive problem-solving, exceeding customer expectations, and achieving internal KPIs by fostering strong communication with customers, service providers, and colleagues. Position Requirements • Commitment: Demonstrated reliability and dedication to meeting deadlines and serving customers. • Accountability: 3+ years of experience as a planner, project manager, service coordinator, or vendor manager preferred; ability to own tasks and see them through. • Respect: Strong oral and written communication skills with the ability to collaborate professionally across all teams. • Excellence: Proficiency in Microsoft Excel and Outlook required; experience with operations or service management software preferred. High school diploma required (college coursework a plus). Key Duties and Responsibilities Commitment – Delivering on promises and following through for customers (business to business) • Ensure all preventative maintenance is performed within the assigned month, coordinating schedules with Service Managers and confirming dates with customers. • Respond quickly and effectively to incoming emergency service requests, maintaining consistent communication until resolution. • Track technician arrivals/departures to ensure customers receive service as promised. Accountability – Owning results and driving solutions • Maintain up-to-date records and workflows in FieldPoint and Smartsheet. • Document technicians work thoroughly and ensure timely, accurate service reporting to customers. • Monitor and update job statuses in FieldPoint, proactively addressing outstanding issues and escalating when necessary. Respect – Building trust through professional interactions • Answer inbound calls and internal transfers with courtesy and clarity, ensuring customers and colleagues feel heard and supported. • Foster collaborative and respectful relationships with colleagues by engaging constructively, resolving issues efficiently, and supporting a positive team environment. • Provide clear, professional communication to customers and service providers at every stage of service. Excellence – Striving for the highest quality in all work • Review service reports for accuracy, clarity, and completeness before submission. • Respond to emails promptly with clear, solution-oriented communication, maintaining organized records for reference and audit. • Consistently uphold internal standards and customer deliverables, exceeding expectations whenever possible. Why Join USA? At Ultimate Service Associates, you will not only coordinate service—you will live out our CARE values every day. As part of our team, your work will directly impact our reputation as the most responsive and reliable service provider in the critical power industry. Please submit your resume in strictest confidence to skotek@usa-svc.com. Job Type: Full-time Pay: $42,000.00 - $46,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote