UFP Industries

Compensation

Full Description

General Summary The Customer Service Representative (CSR) plays a critical role in supporting custom corrugated packaging operations by managing customer relationships, coordinating order specifications, and ensuring accurate system setup in Amtech. This role requires a deep understanding of custom box workflows, tooling, and production routing, and works closely with sales, design, and production teams to deliver high-quality, timely solutions. Working Hours: Will consider the working schedules below. Eastern Time Zone, 8am – 5 pm Central Time Zone, 8am – 5pm Pacific Time Zone, 8am – 5pm Principal Duties and Responsibilities Custom Corrugate Order Management Receive and process purchase orders for custom corrugated items, ensuring all specs are built accurately in Amtech Collaborate with sales to gather CAD drawings, print cards, and customer approvals for spec creation. Maintain spec integrity by verifying against CAD and print cards before booking Amtech System Expertise REQUIRED - applicants without Amtech experience will not be considered for this role Build and manage specs in Amtech, including tooling numbers, save given pricing, and production routing Use Amtech’s formal quote system to generate customer quotes, incorporating freight and tooling costs Tooling & Production Coordination Coordinate with vendors for cutting dies and print plates, ensuring timely PO creation and delivery Work with production managers to obtain pallet stacking patterns, machine routing, and lead edge details for spec accuracy creation Process Improvement & Documentation Maintain working spreadsheets to track PO numbers, customer setup, spec needs, and tooling orders Customer Interaction & Support Act as the point of contact for high-level customer issues and escalations Provide proactive updates and ensure customer expectations are met throughout the order lifecycle Job Specifications Knowledge 4+ years of experience in customer service within custom corrugated packaging. Proficiency in Amtech, CAD, and Microsoft Office Suite. Skills and Abilities Strong understanding of custom corrugate workflows, including tooling, routing, and spec creation. Ability to interpret CAD drawings and translate them into accurate Amtech specs. Excellent communication and organizational skills. Understanding in business math, including costing and freight calculations. Conduct Works independently and collaboratively across departments. Highly motivated, detail-oriented, and solution-driven. Compensation & Benefit Information Salary Pay Range: $60,000 to $80,000, annually dependent on experience* *pay range may be adjusted depending on cost of living Bonus/Incentive Pay Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance Benefits currently offered to our employees Medical insurance Health savings account with company contribution Dental insurance Vision insurance Basic and voluntary life insurance Disability insurance 401(k) plan with company match Paid vacation and holidays Stock purchase program with employee discount Educational reimbursement Wellness programs and challenges Other supplemental benefits The Company is an Equal Opportunity Employer. Please watch our welcome video below to learn more about UFP Industries! Wondering what the companies of UFP Industries are all about? We're successful. We've been around for more than 65 years, and we've been profitable every year since our founding. We work hard, and we know how to set and beat records. We're competitive. Our line of work is demanding, but you'll get back what you put in and have fun doing it. We're family. We care for each other and want to see each other succeed. We enjoy watching each other build great careers and take advantage of the many opportunities we have to advance. And that makes UFP Industries a great place to be. We work hard and smart. We learn and grow from each other, from experience, from trial and error, from success. We collaborate to maintain our competitive edge. And we do it all on a global scale.