UCI New York

Compensation

Full Description

Job Title: Bilingual Customer Service Representative - REMOTE/WORK FROM HOME Company Overview: UCI New York is a leading provider of customer service solutions, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee growth, UCI New York fosters a dynamic and inclusive work environment that values diversity and professional development. Role Overview: As a Bilingual Customer Service Representative, you will play a crucial role in managing high volumes of incoming calls, providing excellent service to our diverse customer base. Your ability to communicate effectively in multiple languages will ensure that customers receive timely and accurate assistance, enhancing their overall experience. What You'll Do: - You will answer a heavy volume of incoming calls promptly and professionally. - You will schedule and confirm appointments with callers efficiently. - You will record and log repair appointments accurately into the computer system. - You will provide clear and courteous communication to customers in both English and a second language. - You will resolve customer inquiries and issues with empathy and problem-solving skills. - You will maintain detailed records of customer interactions and transactions. - You will collaborate with team members to improve service processes and customer satisfaction. - You will adhere to company policies and procedures to ensure compliance and quality standards. What You Bring: - Minimum of 2 years of customer service experience, preferably in a call center environment. - Proficiency in English and at least one additional language (bilingual required). - Strong computer skills, including experience with appointment scheduling software and data entry. - Excellent verbal and written communication skills. - Ability to handle high call volumes with patience and professionalism. - High school diploma or equivalent; further education is a plus. Bonus Points If You Have: - Experience working remotely or in a virtual customer service role. - Knowledge of repair or technical service appointment scheduling. - Familiarity with CRM systems and customer support tools. - Strong multitasking and organizational abilities. What We Offer: - We offer a fully remote work environment, providing flexibility and work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development opportunities. - We offer a supportive and inclusive company culture that values your contributions. - We offer access to employee wellness programs and resources. Ready to Apply? To join our team as a Bilingual Customer Service Representative, please submit your resume and a cover letter highlighting your language skills and customer service experience to our careers portal at www.ucinewyork.com/careers. We look forward to hearing from you!