UCI New York

Compensation

Full Description

Job Title: Bilingual Customer Service Representative - REMOTE/WORK FROM HOME Company Overview: UCI New York is a leading provider of customer service solutions, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee growth, UCI New York fosters a dynamic and inclusive work environment that empowers its team members to excel. Role Overview: As a Bilingual Customer Service Representative, you will play a crucial role in managing high volumes of incoming calls, scheduling appointments, and maintaining accurate records. Your ability to communicate effectively in multiple languages will enhance customer satisfaction and support the company’s commitment to excellent service. What You'll Do: - You will answer a heavy volume of incoming calls promptly and professionally. - You will schedule and confirm appointments with callers efficiently. - You will record and log repair appointments accurately into the computer system. - You will provide clear and courteous communication to customers in both languages. - You will resolve customer inquiries and issues with empathy and professionalism. - You will collaborate with team members to ensure seamless service delivery. - You will maintain up-to-date knowledge of company products and services. - You will adhere to company policies and procedures to ensure compliance. What You Bring: - You have a minimum of 2 years of customer service experience. - You possess strong bilingual communication skills (specify languages). - You are proficient with computer systems and data entry. - You have excellent organizational and multitasking abilities. - You demonstrate patience, empathy, and problem-solving skills. Bonus Points If You Have: - Experience working in a remote or work-from-home environment. - Familiarity with appointment scheduling software. - Previous experience in the repair or service industry. - Additional language skills beyond the required bilingual proficiency. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based incentives. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter highlighting your bilingual skills and customer service experience to our HR department at careers@ucinewyork.com. We look forward to hearing from you!