UCI New York

Compensation

Full Description

Job Title: Bilingual Customer Service Representative - REMOTE/WORK FROM HOME Company Overview: UCI New York is a leading provider of customer service solutions, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee growth, UCI New York fosters a dynamic and inclusive work environment that empowers its team members to excel. Role Overview: As a Bilingual Customer Service Representative, you will play a crucial role in managing high volumes of incoming calls, providing outstanding service to our diverse customer base. Your ability to communicate effectively in multiple languages will ensure seamless scheduling and appointment management, contributing to overall customer satisfaction. What You'll Do: - You will answer a heavy volume of incoming calls promptly and professionally. - You will schedule and confirm repair appointments with callers accurately. - You will record and log all repair appointments into the computer system efficiently. - You will provide clear and courteous communication to customers in both English and a second language. - You will resolve customer inquiries and issues with empathy and problem-solving skills. - You will collaborate with team members to ensure smooth operational workflows. - You will maintain up-to-date knowledge of company services and policies. - You will contribute to continuous improvement initiatives by providing feedback from customer interactions. What You Bring: - You have a minimum of 2 years of customer service experience. - You possess strong bilingual communication skills, fluent in English and at least one other language. - You have proficiency in using computer systems and scheduling software. - You demonstrate excellent interpersonal and problem-solving abilities. - You are capable of managing high call volumes while maintaining attention to detail. - You have a minimum education level as required by the company (details to be provided). Bonus Points If You Have: - Experience working in a remote or work-from-home environment. - Familiarity with repair service industries or appointment scheduling. - Additional language proficiencies beyond the required bilingual skills. - Previous experience with CRM or customer service platforms. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and professional development opportunities. - We offer a supportive and inclusive team culture. - We offer flexible scheduling options to accommodate your needs. Ready to Apply? To join our team as a Bilingual Customer Service Representative, please submit your resume and a cover letter highlighting your bilingual skills and customer service experience through our online application portal at UCI New York careers page. We look forward to hearing from you!