UCI New York

Compensation

Full Description

Job Title: Bilingual Customer Service Representative - Remote/Work From Home Company Overview: UCI New York is a leading provider of customer service solutions, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee growth, UCI New York fosters a dynamic and inclusive work environment that values teamwork and professional development. Role Overview: As a Bilingual Customer Service Representative, you will play a crucial role in managing high volumes of incoming calls, providing excellent service to our diverse customer base. Your ability to communicate effectively in multiple languages will help ensure customer satisfaction and smooth scheduling of appointments. What You'll Do: - You will answer a heavy volume of incoming calls promptly and professionally. - You will schedule and confirm repair appointments with callers accurately. - You will record and log all repair appointments into the computer system efficiently. - You will provide clear and courteous communication to customers in both English and a second language. - You will resolve customer inquiries and issues with patience and empathy. - You will collaborate with team members to improve service processes and customer experience. - You will maintain up-to-date knowledge of company products and services to assist customers effectively. What You Bring: - You have at least 2 years of customer service experience. - You possess strong bilingual communication skills, fluent in English and at least one other language. - You have proficiency with computer systems and data entry. - You demonstrate excellent interpersonal and problem-solving skills. - You are able to manage high call volumes while maintaining attention to detail. Bonus Points If You Have: - Experience working in a remote or work-from-home environment. - Familiarity with scheduling software or CRM systems. - Additional language skills beyond the required bilingual proficiency. - Previous experience in the repair or service industry. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive compensation and performance-based incentives. - We offer comprehensive health benefits including medical, dental, and vision. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture that values diversity and inclusion. Ready to Apply? To join our team as a Bilingual Customer Service Representative, please submit your resume and a cover letter highlighting your bilingual skills and customer service experience through our online application portal at UCI New York careers page.