UCI New York

Compensation

Full Description

Job Title: Bilingual Customer Service Representative - REMOTE/WORK FROM HOME Company Overview: UCI New York is a leading provider of customer service solutions, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee growth, UCI New York fosters a dynamic and inclusive work environment that values diversity and professional development. Role Overview: As a Bilingual Customer Service Representative, you will play a crucial role in managing high volumes of incoming calls, providing excellent service to our diverse customer base. Your ability to communicate effectively in multiple languages will ensure seamless scheduling and appointment management, contributing to overall customer satisfaction. What You'll Do: - You will answer a heavy volume of incoming calls promptly and professionally. - You will schedule and confirm appointments with callers accurately. - You will record and log repair appointments into the computer system efficiently. - You will provide clear and courteous communication to customers in both English and a second language. - You will resolve customer inquiries and issues with empathy and problem-solving skills. - You will maintain detailed and organized records of customer interactions. - You will collaborate with team members to improve service processes and customer experience. What You Bring: - You have a minimum of 2 years of customer service experience. - You possess strong bilingual communication skills (specify languages). - You are proficient with computer systems and data entry. - You have excellent interpersonal and problem-solving abilities. - You are capable of managing high call volumes in a fast-paced environment. Bonus Points If You Have: - Experience working in a remote or work-from-home setting. - Familiarity with appointment scheduling software. - Additional language skills beyond the required bilingual proficiency. - Previous experience in the repair or service industry. What We Offer: - We offer a fully remote work environment for flexibility and work-life balance. - We offer competitive compensation and performance-based incentives. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive team culture. - We offer opportunities for career advancement within the company. Ready to Apply? To join our team as a Bilingual Customer Service Representative, please submit your resume and a cover letter highlighting your bilingual skills and customer service experience to our careers portal at www.ucinewyork.com/careers.