UCHealth

Compensation

Full Description

Service Desk Technician Associate (Customer Service Representative) Location: UCHealth UCHlth Admin 2450 Peoria, US:CO:Aurora Department: UCHlth IT Serv Desk EPIC SPT FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks) Shift: Weekend Days Pay: $21.56 - $32.34 / hour. Pay is dependent on applicant's relevant experience This may be a 100% work-from-home opportunity, but you must reside in Colorado. Travel among all UCHealth sites may occasionally be required. Summary: Provides first level support to internal customers regarding basic application, hardware and service/network requests. Responsibilities: • Enters support requests into tracking system and assigns ticket number or other identification. • Interviews customer to determine nature and scope of the customer's issue, and the appropriate response. • Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary. • Documents and reports customer inquiries regarding new/different functionality. Provides basic end-user training. • Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action. Requirements: • High School diploma or GED. • 1 year of relevant experience. Preferred: • Experience as a Customer Service Representative • EHR experience • Technical troubleshooting • Healthcare experience • Call center experience We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives. UCHealth invests in its Workforce. UCHealth offers a Three Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of three years' employment. UCHealth offers their employees a competitive and comprehensive total rewards package (benefit eligibility is based off of FTE status): • Medical, dental and vision coverage including coverage for eligible dependents • 403(b) with employer matching contributions • Time away from work: paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence; start your employment at UCHealth with PTO in your bank • Employer-paid basic life and accidental death and dismemberment coverage with buy-up coverage options • Employer paid short term disability and long-term disability with buy-up coverage options • Wellness benefits • Full suite of voluntary benefits such as flexible spending accounts for health care and dependent care, health savings accounts (available with HD/HSA medical plan only), identity theft protection, pet insurance, and employee discount programs • Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year Loan Repayment: • UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi. UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified. UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, color, national origin, language, culture, ethnicity, age, religion, sex, disability, sexual orientation, gender, veteran status, socioeconomic status, or any other characteristic prohibited by federal, state, or local law. UCHealth does not discriminate against any qualified applicant with a disability as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization. Who We Are (uchealth.org)