uBreakifix Herndon

Compensation

Full Description

Job Overview: The Critical Front-of-House Problem Solver The Front of House Customer Solution Specialist is integral to the store's success, prioritizing customer experience—a key driver of sales and business growth. This role requires empathy, organizational skill, and a commitment to problem-solving. You are the first point of contact responsible for finding out everything the customer needs (Serve) and confidently offering repairs or services available in-store (Solve). We are seeking a solid team player who can execute operational excellence and ensure the repair team has accurate, clear information to succeed in the back of house. Compensation is linked to your contribution to FOH sales, Home+ sales, non-repair revenue, and refurbished device sales. Key Responsibilities: Customer Engagement & Problem Solving (Serve & Solve) • Greet customers warmly to make them feel welcome and confident. • Listen to customer problems with empathy and provide support, understanding they may be having a difficult day. • Understand completely why a customer is seeking help through comprehensive questioning. • Act as a technical and product expert to assess the complete problem. • Confidently offer repairs or services available in-store. • When immediate solutions aren't available, suggest alternatives like ordering parts or data transfer, offering to help in any way possible. • Clearly state the problem to be solved in work order notes, and accurately capture price, timeline, and testing details. Key Responsibilities: Team Support & Operational Efficiency • Ensure Front of House coverage is a priority, not a chore. • Maintain a clean and professional appearance, keeping the Front of House area tidy and organized throughout the day. • Document everything thoroughly in notes. • Handle device tagging and accurate parts selection for work orders. • Verify parts are in stock or set appropriate expectations for ordered parts. • Ensure work order completion and pricing accuracy at checkout. • Execute the check-in process smoothly, guaranteeing a clear path for the technical team to complete the repair. Sales & Business Growth (Sell) • Actively engage with customers to increase sales and business growth. • Offer any other products and services we have that may help them enjoy or protect their tech. • After addressing initial concerns, Suggest Our Services (SOS) by offering Case & Screen Protector, Battery Replacement, Device cleaning/services and our protection plan. • Ask for Google Reviews and other devices/services that the customer may need help with. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: • 401(k) • 401(k) matching • Flexible schedule Work Location: In person