#twiceasnice Recruiting

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IT Service Delivery Manager (MSP) - REMOTE Location: Remote from Washington Salary: $100,000-$110,000+ DOE + Benefits Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, & Paid Holidays Job Type: Full-Time Typical Hours: M-F, 8am-5pm PST Start Date: ASAP Sponsorship: Not available Relocation Assistance: Not Available Travel: 2-3x per month for 1-2 days to visit customers + trips to the Kennewick office IT Service Delivery Manager (MSP) - REMOTE Description Our client in the Managed Services industry is seeking an IT Service Delivery Manager to join their team in WA. In this remote role, you will lead a small team of technicians and oversee IT services for approximately 100 small business clients ranging from 1–50 employees. This leadership position combines hands-on technical expertise, client engagement, team oversight, project management, and process improvement. The ideal candidate may come from an MSP or corporate IT environment and could be an experienced IT Manager or a strong L2/L3 MSP technician ready to step into a managerial, customer-facing role. Success in this position requires strong technical depth, the ability to build trust with clients, and a proactive, service-oriented leadership style. This is an excellent opportunity to gain exposure to a wide range of technologies while working in a collaborative environment. IT Service Delivery Manager (MSP) - REMOTE Responsibilities • Oversee and manage service delivery for MSP clients • Lead a technical support team handling day-to-day Tier 2 and Tier 3 issues • Serve as an escalation point for complex technical challenges & also team backup • Oversee IT projects & team resources, ensuring timelines, scopes, and budgets are met • Manage and support Tier 3 project work for client deliverables • Conduct regular client meetings to review performance, discuss needs, and align on priorities • Evaluate, test, and deploy new technologies and services • Identify additional service opportunities and support client growth • Monitor, document, and improve internal service delivery processes • Manage quoting, purchasing, and vendor coordination • Stay updated on industry trends, recommending new tools and services IT Service Delivery Manager (MSP) - REMOTE Qualifications • 5 years of IT support experience is required • Experience as an IT Manager (MSP or non-MSP) or L2/L3 Technician in an MSP is required • Strong technical knowledge of Windows servers/desktops, networking, & virtualization required • Experience with Microsoft 365 and cloud technologies is required • Valid driver’s license and reliable transportation are required • Must reside in the state of WA and be able to travel to customers and the Kennewick office About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com Job Type: Full-time Pay: $100,000.00 - $110,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off Application Question(s): • This is a remote role + travel. Do you have any concerns about traveling 2-3x per month for 1-2 days to visit customers + trips to the Kennewick office? Where are you located? • Please briefly highlight your experience that applies to this position & why you are the best candidate. • LinkedIn profile, if available: • The base salary range for this role is $100K-$110K. Is that within an acceptable range for you? If not, please specify. Education: • Bachelor's (Preferred) Experience: • IT support: 5 years (Required) • management: 1 year (Preferred) • MSP Industry (not req): 1 year (Preferred) • networking: 1 year (Required) • Windows server: 1 year (Required) • virtualization: 1 year (Required) • cloud solutions: 1 year (Required) License/Certification: • driver's license (Required) Work Location: Remote