Turnitin, LLC

Compensation

Full Description

A company is looking for a Customer Success Manager for Higher Education in a remote role on the West Coast of the USA. Key Responsibilities • Own customer retention and growth by securing renewals and identifying expansion opportunities • Drive adoption and outcomes by developing success plans and leading data-driven business reviews • Build trusted relationships with stakeholders across all levels of educational institutions Qualifications • 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS or EdTech • Proven track record of meeting or exceeding renewal and upsell targets • Strong ability to build and maintain executive-level relationships within higher education institutions • Deep understanding of the education technology landscape and its unique challenges • Proficiency with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, etc.)