TurboTax

Compensation

Full Description

Job Title: TurboTax Customer Service Representative - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of users across the United States. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a TurboTax Customer Service Representative, you will play a vital role in supporting customers by addressing their inquiries related to TurboTax products and tax return software. Your expertise will help ensure a smooth and positive experience for users navigating their tax filing process. What You'll Do: - You will assist customers by answering questions about TurboTax products and tax return software. - You will troubleshoot and resolve issues related to tax filing and software usage. - You will provide clear and accurate information to help customers understand tax-related processes. - You will document customer interactions and maintain detailed records of inquiries and resolutions. - You will collaborate with team members to improve customer service strategies and product knowledge. - You will stay updated on tax laws and TurboTax software updates to provide informed support. - You will handle customer concerns with patience and professionalism, ensuring a positive experience. What You Bring: - Minimum of 1-2 years of customer service experience, preferably in a technical or software support role. - Strong communication skills, both verbal and written, with the ability to explain complex information clearly. - Basic understanding of tax terminology and processes is preferred. - Proficiency with computers and the ability to quickly learn new software. - Ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Experience with tax preparation software or financial services. - Familiarity with federal and state tax regulations. - Bilingual abilities to support a diverse customer base. - Previous experience working in a remote customer service role. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team environment with opportunities for career growth. - We offer access to employee wellness programs and benefits. Ready to Apply? To join our team as a TurboTax Customer Service Representative, please submit your resume and cover letter through our online application portal. We look forward to helping you start your career with TurboTax!