TurboTax

Compensation

Full Description

Job Title: TurboTax Customer Service Representative - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of users across the United States. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a TurboTax Customer Service Representative, you will play a vital role in supporting customers by addressing their questions and concerns related to TurboTax products and tax return software. Your expertise will help ensure a smooth and positive experience for users navigating their tax filing process. What You'll Do: - You will assist customers by answering questions about TurboTax products and tax return software. - You will troubleshoot and resolve technical issues related to the software. - You will provide clear and accurate information to help customers understand tax filing procedures. - You will document customer interactions and maintain detailed records. - You will collaborate with team members to improve customer service processes. - You will stay updated on product changes and tax regulations to provide accurate support. - You will handle customer inquiries via phone, email, or chat in a professional manner. - You will contribute to achieving team performance goals and customer satisfaction metrics. What You Bring: - Minimum of 1-2 years of experience in customer service, preferably in a technical or software support role. - Strong communication skills, both verbal and written. - Basic understanding of tax terminology and software usage. - Ability to troubleshoot technical issues and provide solutions. - Comfortable working independently in a remote environment. - Proficient with computers and common software applications. Bonus Points If You Have: - Experience with tax preparation software or financial services. - Knowledge of federal and state tax regulations. - Bilingual abilities, especially in Spanish. - Previous experience working in a remote customer service role. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive team culture. - We offer access to employee wellness programs and benefits. Ready to Apply? To join our team as a TurboTax Customer Service Representative, please submit your resume and a brief cover letter through our online application portal. We look forward to helping you start your career with TurboTax!