TurboTax

Compensation

Full Description

Job Title: TurboTax Customer Service Representative - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of users across the United States. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a TurboTax Customer Service Representative, you will play a vital role in supporting customers by addressing their questions and concerns related to TurboTax products and tax return software. Your expertise will help ensure a smooth and positive experience for users navigating their tax filing process. What You'll Do: - You will assist customers by answering questions about TurboTax products and tax return software. - You will troubleshoot and resolve issues related to tax filing and software usage. - You will provide clear, accurate, and timely information to customers. - You will document customer interactions and maintain detailed records. - You will collaborate with team members to improve customer service processes. - You will stay updated on tax laws and software updates to provide informed support. - You will handle customer inquiries via phone, email, or chat in a professional manner. What You Bring: - You bring at least 1-2 years of experience in customer service, preferably in a technical or software support role. - You have strong communication skills, both verbal and written. - You possess basic knowledge of tax preparation or a willingness to learn quickly. - You are comfortable working independently in a remote environment. - You have proficiency with computers and the ability to learn new software tools. Bonus Points If You Have: - Experience with tax preparation software or financial services. - Familiarity with federal and state tax regulations. - Previous remote work experience. - Multilingual abilities to support diverse customer bases. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team environment with opportunities for career growth. - We offer access to employee wellness programs and benefits. Ready to Apply? To join our team as a TurboTax Customer Service Representative, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role through our online application portal.