TurboTax

Compensation

Full Description

Job Title: Customer Support Associate - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of users. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a Customer Support Associate, you will play a vital role in assisting TurboTax customers by addressing their inquiries related to TurboTax products and tax return software. Your support will ensure a smooth and positive experience for users navigating their tax filing process. What You'll Do: - You will respond promptly and professionally to customer questions about TurboTax products and tax software. - You will troubleshoot and resolve issues related to tax return preparation and software functionality. - You will guide customers through product features and help them maximize their tax filing benefits. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members to improve customer service processes. - You will stay updated on tax laws and software updates to provide accurate information. - You will escalate complex issues to specialized teams when necessary. What You Bring: - You bring at least 1-2 years of experience in customer service or support roles. - You have strong communication skills, both verbal and written. - You possess basic knowledge of tax preparation or a willingness to learn quickly. - You are comfortable working independently in a remote environment. - You have proficiency with computers and common software applications. Bonus Points If You Have: - Experience with tax software or financial services. - Familiarity with IRS regulations and tax codes. - Previous remote work experience. - Multilingual abilities to support diverse customer base. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive and inclusive team culture. - We offer access to employee wellness programs and resources. Ready to Apply? To join our team as a Customer Support Associate, please submit your resume and a brief cover letter through our careers page at www.turbotax.com/careers. We look forward to hearing from you!