TurboTax

Compensation

Full Description

Job Title: Customer Support Associate - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of users. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a Customer Support Associate, you will play a vital role in assisting TurboTax customers by addressing their inquiries related to TurboTax products and tax return software. Your support will ensure a smooth and positive experience for users navigating their tax filing process. What You'll Do: - You will respond promptly and professionally to customer questions about TurboTax products and tax software. - You will troubleshoot and resolve issues related to tax return preparation and software functionality. - You will guide customers through product features and help them maximize their tax benefits. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members to improve customer service processes. - You will stay updated on tax laws and software updates to provide accurate information. - You will handle sensitive customer information with confidentiality and care. What You Bring: - You have at least 1-2 years of experience in customer service or support roles. - You possess strong communication skills, both verbal and written. - You are comfortable using computer software and learning new technologies. - You have a basic understanding of tax terminology or a willingness to learn. - You demonstrate patience, empathy, and problem-solving abilities. Bonus Points If You Have: - Experience working in tax preparation or financial services. - Familiarity with TurboTax software or similar tax software. - Previous remote work experience and self-motivation. - Multilingual abilities to assist a diverse customer base. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team environment and opportunities for career growth. - We offer access to employee wellness programs and benefits. Ready to Apply? To join our team as a Customer Support Associate, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for TurboTax. We look forward to hearing from you!