TurboTax

Compensation

Full Description

Job Title: Customer Support Associate - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of users. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a Customer Support Associate, you will play a vital role in assisting TurboTax customers by addressing their inquiries related to our tax software products. Your support will help users navigate the software efficiently, ensuring a smooth and positive experience. What You'll Do: - You will respond promptly to customer questions regarding TurboTax products and tax return software. - You will assist customers with downloading, logging in, and getting started with basic navigation. - You will guide users through importing documents, printing, and filing their tax returns. - You will troubleshoot common technical issues and provide clear, step-by-step solutions. - You will document customer interactions and feedback to help improve service quality. - You will collaborate with team members to share knowledge and best practices. - You will maintain a positive and professional demeanor to enhance customer satisfaction. What You Bring: - Minimum of 1-2 years of experience in customer service or technical support. - Strong communication skills with the ability to explain complex information clearly. - Basic understanding of tax software or willingness to learn quickly. - Proficiency with computers and common software applications. - Ability to work independently in a remote environment. Bonus Points If You Have: - Experience with tax preparation software or financial services. - Familiarity with troubleshooting software and technical issues. - Previous remote work experience. - Multilingual abilities to support diverse customer base. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team environment with opportunities for growth. - We offer access to employee wellness programs and resources. Ready to Apply? Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining TurboTax as a Customer Support Associate. We look forward to hearing from you!