TurboTax

Compensation

Full Description

Job Title: Customer Service Representative - Work from Home Company Overview: TurboTax is a leading provider of tax preparation software, dedicated to making tax filing simple and accessible for millions of customers across the United States. With a commitment to innovation and customer satisfaction, TurboTax empowers individuals to confidently manage their taxes from the comfort of their homes. Role Overview: As a Customer Service Representative at TurboTax, you will play a vital role in supporting our customers by addressing their inquiries related to TurboTax products and tax return software. Your expertise and friendly assistance will help ensure a smooth and positive experience for users navigating their tax filing process. What You'll Do: - You will respond promptly and professionally to customer questions about TurboTax products and tax software. - You will assist customers in troubleshooting technical issues related to tax return preparation. - You will provide clear guidance on product features and help customers maximize their use of TurboTax. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members to share knowledge and improve service quality. - You will stay updated on tax laws and software updates to provide accurate information. - You will handle customer concerns with empathy and work towards effective resolutions. What You Bring: - Minimum of 1-2 years of experience in customer service or technical support roles. - Strong communication skills with the ability to explain complex information clearly. - Basic understanding of tax preparation or willingness to learn tax-related concepts. - Proficiency with computers and ability to navigate software applications efficiently. - Ability to work independently in a remote environment while managing time effectively. Bonus Points If You Have: - Previous experience in tax preparation or financial services. - Familiarity with TurboTax or similar tax software. - Multilingual abilities to support a diverse customer base. - Strong problem-solving skills and patience in handling challenging customer interactions. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation and performance-based incentives. - We offer a supportive team environment with opportunities for career growth. - We offer access to employee wellness programs and benefits. Ready to Apply? To join our team as a Customer Service Representative, please submit your resume and a brief cover letter through our careers page at www.turbotax.com/careers. We look forward to hearing from you!