Trustmark

Compensation

Full Description

Job Description: • Responsible for achieving the division persistency targets • Leads the strategy, execution, and performance of the client management team • Coaches the team on developing renewal strategy, benefits consultation, claims navigation, negotiation skills and relationship‑building with brokers and employers • Ensures that clients and brokers receive exceptional service, measurable value, and a consistent experience that strengthens loyalty and drives retention • Protect and grow revenue by building trusted, long‑term client partnerships • Drive retention and growth strategies • Market and state evaluation and targeting • Book of business trends • Product and network analysis • Agency and broker targeting • Marketing campaigns • Evaluate and monitor market trends, including competitor strategy • Manage and develop the Client Management team • Coach and motivate Client Managers to achieve retention goals; hold the team accountable for results • Provide Coaching for renewal strategy, plan utilization trends, negotiation skills, product, and pricing • Provide Product and Process training • Evaluate staffing needs • Build relationships with broker partners and MGAs • Serve as an executive point of contact for key broker relationships and existing business • Attend and host market visits, broker meetings, broker councils, and webinars • Oversee service delivery and operational performance • Design and refine scalable processes for renewals, issue resolution, and ongoing broker and client engagement. • Partner with all departments including Underwriting, Service, Operations to create efficiency and white glove service expectation • Manage escalations related to claims, billing, enrollment, and service disruption. Requirements: • 7+ years of experience in health insurance sales or account management and 2 years in a leadership role • Strong background in small-group or level-funded health plans • Experience leading client-facing sales or client management teams focused on achieving growth targets • Excellent communication, negotiation, and relationship-building skills with employers and brokers • Proven track record of improving retention and client satisfaction • Ability to motivate, coach and develop team • Preferred: Bachelor’s Degree • Health and Life License Benefits: • Health/dental/vision • Life insurance • FSA and HSA • 401(k) plan • Employee Assistant Program • Back-up Care for Children, Adults and Elders • Many health and wellness initiatives • Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums