TrustLayer

Compensation

Full Description

Customer Success Manager (Remote – US) 📍 Remote | Full-time | SaaS | Series A We’re hiring a Customer Success Manager (CSM) to own a portfolio of 80–100 B2B accounts (~$1M ARR). You’ll be the primary partner for your customers post-onboarding — driving adoption, retention, and growth across the full lifecycle. This role is perfect for someone who thrives in fast-paced, early-stage environments, enjoys building structure, and loves turning customer feedback into action. What You’ll Do ✅ Own the full post-onboarding relationship for your customer book ✅ Drive adoption, engagement, and measurable value ✅ Forecast renewals, identify churn risks, and support expansion ✅ Partner with Sales, Product, and Implementation teams ✅ Use tools like Salesforce, Notion, Intercom, and Rattle to scale your impact What You Bring ✔ 2–4 years in Customer Success, Account Management, or SaaS ✔ Experience managing a high-volume book (~60–100 accounts / $750K–$1M ARR) ✔ Strong communication, organization, and cross-functional skills ✔ Bonus: Exposure to compliance, insurance, or risk tech Why Join Us? You’ll play a key role in shaping our CS function and have clear growth paths into Senior CSM, CS Ops, or Account Expansion roles. If you want to build, own, and grow — we want to hear from you.