Truss Vet

Compensation

Full Description

At Truss Vet, we’re bridging gaps in care to support pets and the people who love them. We have an ambitious 10-year goal of nurturing the human-animal bond by supporting over 1 million pets and their families, and we're doing this by pioneering a new category in veterinary medicine and focusing on building out the premier veterinary urgent care company in our industry. We're growing quickly, and we need talented people to help us do it! We're currently hiring a Director of Clinic Operations to join our leadership team and help manage our growing family of clinics. This is a unique role, as you'll have the opportunity to work directly with the founders to craft the future of Truss Vet. It will be fast-paced, high-pressure, exciting, and impactful. We're looking for someone who has done this before and brings a wealth of experience to the table, but is ready for a new challenge. Director of Clinic Operations Overview As a Director of Clinic Operations, your mission is to enable our clinics to thrive and execute the Truss Vet flywheel, our process for operating amazing veterinary urgent care clinics. Key Job Responsibilities: Leading, managing, and holding accountable our Practice Managers and Medical Directors Ensure we have the right people in the right seats Hold 1v1s and quarterly conversations Partner with the leadership team on quarterly training sessions Help set clinic-level annual goals and rocks aligned with company goals Enabling all clinic components of the flywheel to run effectively Help clinic leaders build great teams and cultures Ensure a 4.9+ star client experience across all clinics Find opportunities to improve clinic workflow and support improvement initiatives Support the practice of high-quality medicine and the timely sharing of medical records Generating awareness of Truss Vet in local markets through care partnerships and events Supporting Practice Managers and Medical Directors to help identify and solve problems Focusing on coaching vs. doing In clinics 50%+ of the time Responding quickly to outreach from PMs + MDs (within 24 hours) Acting as a sounding board and coach to help PMs + MDs identify and solve issues Professionally and proactively managing employee and client issues Assisting with clinic recruiting and ongoing people management and onboarding needs Assisting PMs and MDs with human resource issues, negative client interactions, and other thorny situations Partnering collaboratively with other stakeholders to support the rollout of key initiatives Helping identify the most important issues and opportunities for improvement across clinics Partnering with Leadership to identify workflow improvements Supporting the rollout and training of various improvement initiatives in clinics Ensuring uniform execution of Truss Vet playbooks You’re A Great Fit If: Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical... and still a people person! Bonus points if you can move things with your mind! You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance your team, yourself, and your career You want to work for a company that has an ambitious vision and growth plan, and you want to be a part of achieving it You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better You love working in teams and find that you’re able to relate to people of all types You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial and a servant leader You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained) You read our core values statements (below) and they overlap with your personal values You are based in NC or willing to relocate Education & Experience: 5+ years in the pet healthcare ecosystem 5+ years of multi-site operational and/or management experience in a fast-growing healthcare services business (ideally veterinary) Managed multiple hospitals (4+) in prior roles Former veterinary practice manager (bonus points) Four-year degree preferred but not required Willing to travel significantly for role Truss Vet Core Values Statements: Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We care. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.” The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or site of a dirty rug may mean the difference between a great first impression versus skepticism of our entire team. Truss One Another: To be accountable to the success of the team means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other's’ mistakes. We challenge each other to improve and be the best versions of ourselves. Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones. We Believe In: Excellence in medicine and the highest reasonable standards of care Providing our teams with the resources to be happy and successful That every pet deserves to live its best life (Except for that one chihuahua... jk) Going home on time No abusive noncompetes Building a supportive team that you want to hang out with even on your off days (but we’ll never make you) Treating people like we want to be treated Compensation and benefits that help people live well Working hard and pursuing excellence while still having fun Compensation & Benefits: Competitive salary Health, vision, and dental insurance Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance Paid time off (PTO) Mental wellness subscription Parental leave 401K + match Commitment to professional and personal development through mentorship Pet care discounts Sound like your kind of place? Join a team that’s passionate, positive, and committed to shaping the future of veterinary medicine for pets, their people, and each other. Location Cary, North Carolina (Hybrid) Employment Type Full-Time