Trumid

Compensation

Full Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Trumid is seeking an experienced Technology Operations Manager to support and collaborate with the Director of Technology Operations. This role will help oversee platform operations, business operations, and technology compliance while ensuring the growth and health of our technology infrastructure. The ideal candidate will be located in the NYC Tri-State area, and drive operational excellence, manage key relationships, and build client trust through reliable systems and processes. • Assist in overseeing platform operations including cloud providers, data centers, SaaS solutions, environments, and integrations • Support business operations and technology compliance initiatives across the organization • Lead security operations with comprehensive focus on security frameworks, data security, and identity/access management • Drive risk and compliance efforts including vendor/client legal agreements, DDQs, tech policy management, and BCP testing • Develop, implement, and maintain security policies and procedures aligned with industry standards and regulatory requirements • Conduct regular security assessments and drive remediation efforts • Lead service and support functions including incident management, client technical support, production support, and internal systems and desktop support • Implement and maintain metrics reporting, technical change announcements, and documentation • Help manage team culture, talent attraction, retention, and development processes • Support financial management including budget planning, cost management, and resource allocation • Supervise release and change management processes to ensure smooth production deployments • Track and improve operational efficiency metrics (MTTD, MTTR, change success ratio, service availability) • Maintain relationships with key stakeholders including technical teams, executives, clients, and vendors • Build client trust through system uptime, proactive issue detection, and effective service delivery Qualifications • 7+ years of experience in technology operations, infrastructure management, or similar technical leadership roles • Bachelor's degree in Computer Science, Business Administration, or related field; technical certifications preferred • Located in the NYC tri-state area with the ability to be in our NYC office 2-3 days a week, preferred • Proven track record in managing technology operations in financial services or trading environments • Strong understanding of cloud infrastructure, SaaS solutions, and modern IT management practices • Strong experience with security frameworks (NIST, ISO 27001), risk management, and compliance in regulated environments • Security certification required (CISSP, CISM, Security+, or equivalent) • Experience implementing and managing comprehensive security programs • Excellent leadership skills with the ability to manage teams, contractors, and vendor relationships • Strong financial acumen for budget planning and cost management • Knowledge of incident management methodologies and service delivery metrics • Experience with release management and change control processes • Exceptional communication skills across all levels of the organization • Ability to build and maintain relationships with clients and technical stakeholders Benefits • Highly competitive compensation • Fully paid medical, dental and vision coverage • Remote work • Team-oriented and collaborative company culture