Tronox LLC

Compensation

Full Description

Why Join Tronox? Our global reach is strengthened by our human connections. We challenge one another to deliver excellence and encourage our people to think big. Together, we develop innovations that make products vibrant and durable as we contribute to a cleaner world. When you join Tronox, you'll work with brilliant people, close to home and around the world. We offer a dynamic, supportive environment that empowers you to achieve your fullest potential - because we recognize that when you grow, we grow. In addition to offering a competitive salary and benefits, we provide a work experience that prioritizes what truly matters: • We strive for excellence in safety and sustainability, focusing on what is critical to improve how we operate and to enhance the communities where we work and live. • We provide challenging work and encourage innovative thinking, collaborating closely to bring our best ideas forward and add value for our customers. • We invest in and value the success of our people, empowering them to take charge of their personal and professional development. • We are unified globally and strengthened locally, leveraging the most culturally and geographically diverse team in the industry to connect better around the world. Position Title Part-time IT Service Delivery Analyst Reports to Manager, IT Service Delivery Americas & Workplace Technologies Location Stamford , CT Position Overview The IT Service Delivery Analyst who will be on-site Tuesday-Thursday will provide first & second-level technical support to our user base in Stamford. Primary responsibilities will include remote and face-to-face interactions with our internal customers and providing first & second-level hardware and application support. In addition, this individual will work with both second and third-level support in various global regions to assist with support and project-related tasks, helping to provide the best technology offerings and support for our internal customers General Responsibilities: • Provide specialist support in response to security alerts and notifications. • Assess and analyze incidents to determine root cause, and recommend and implement technical, procedural, or policy-based solutions. • Collaborate with peers as part of the larger global IT team to identify and analyze incidents, focusing on both repair time and root cause analysis. • Assist as required on IT projects and initiatives in both the execution of the project or running projects and associated workstreams as needed. • Work with internal customers to understand requirements and challenges, providing project leaders with vital information. • Responsible for providing technical advice, guidance, and training to internal employees around the use of hardware and software programs. • Troubleshoot technical issues, provide timely customer feedback and support the roll-out of new applications. • Help increase the adoption of IT solutions, which aid in increasing the effectiveness of team members. • Become a trusted resource with the Stamford facility, ensuring all internal customer issues are addressed. • Ability to provide a white glove service for C-suite and VIP's. Qualifications • 2+ years of experience providing customer-focused technical support in an enterprise environment. • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience). • Proficiency in system imaging and deployment. • Experience with Microsoft desktop technologies, including Windows OS, Office 365, Intune, BitLocker, and troubleshooting network-related desktop issues. • Analytical and problem-solving skills, with the ability to diagnose and resolve hardware/software issues efficiently. • Excellent communication and customer service skills, with a proven ability to interact professionally with stakeholders across all levels. • Self-motivated and able to work independently, managing workload and priorities effectively without direct oversight. We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to any classification protected by law, including but not limited, to color, ethnicity, religion, creed, sex, pregnancy, sexual orientation, sexual and reproductive health decisions, gender identity and expression, national origin, ancestry, alienage or citizenship status, age, marital or civil union status, familial status, partnership status, caregiver status, status as a victim of domestic violence or stalking or sex offenses, prior arrest or conviction record, veteran status, genetic information, and physical or mental disability that can be reasonably accommodated without undue hardship. Ready to Get Started? We look forward to hearing from you. Click the "Quick Apply" button above to begin the application process today.