Trolex Corp. Zonefirst

Compensation

Full Description

Position Overview: We are seeking a technically skilled Technical Support Technician to support contractors, distributors, and field technicians using ZoneFirst and Zonex products. This role is responsible for diagnosing, troubleshooting, and resolving real-world HVAC zoning system issues, as well as all product returns, testing, and return approvals. This is not a sales role — it is a hands-on technical problem-solving position focused on making systems work in the field. Primary Responsibilities: 1. Technical Troubleshooting & Field Support • Provide phone and email support for: • Zone panels • Thermostats • Dampers • Sensors • Fresh air and bypass systems • Diagnose issues related to: • Wiring • Power • Communications • Airflow and damper behavior • Control logic • Help contractors: • Bring new systems online • Debug installations • Resolve faults and errors • Translate field problems into clear technical solutions 2. Product & System Expertise • Maintain deep knowledge of: • ZoneFirst and Zonex control platforms • Residential and commercial zoning systems • RTU, split system, and VRF/VAV integrations • Understand how: • Thermostats, dampers, and controllers interact • Bypass and airflow control affect system stability 3. Return Merchandise Authorization (RMA) & Testing • Process all product returns • Inspect and test returned: • Panels • Thermostats • Dampers • Sensors • Determine: • Warranty status • Root cause of failure • Whether the product is repairable, replaceable, or non-warrantable • Document findings and close out RMAs 4. Failure Analysis & Feedback • Identify patterns in failures or field problems • Provide feedback to: • Engineering • Production • Quality • Help improve: • Product reliability • Installation clarity • System robustness 5. Cross-Team Support • Work closely with: • Sales • Quoting • Engineering • Production • Assist the quoting team during downtime by: • Helping with takeoffs • Building quotes • Reviewing system configurations (This ensures workload balance without distracting from primary support duties.) Required Skills and Qualifications: • Strong understanding of: • HVAC zoning systems • Thermostats, dampers, and control panels • Low-voltage wiring and HVAC controls • Experience in: • HVAC service • Technical support • Controls troubleshooting • Or building automation • Comfortable diagnosing: • Electrical • Mechanical • Software-driven control issues Preferred Qualifications: • Experience with: • ZoneFirst, Zonex, or similar zoning platforms • RTU, split system, and VRF applications • Field commissioning or startup support • Experience testing or repairing: • Electronic control products • HVAC actuators and sensors Why This Role Matters This position is the last line of defense between a bad installation and a successful one. It directly controls: • Contractor trust • Warranty costs • Product quality feedback • Real-world system performance When this role is strong, field problems get solved fast — and customers keep coming back. Working Conditions: Primarily office-based with phone, hands-on and computer-based work. Standard 8-hour shifts with potential for occasional after-hours support. Why Join Us? Be part of a growing team innovating the future of residential and commercial HVAC zoning. Receive ongoing training and support to sharpen your technical and customer service skills. Enjoy a collaborative, supportive environment where your expertise makes a daily impact. Pay: $40,000.00 - $60,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Vision insurance Work Location: In person