Triumph Hospitality

Compensation

Full Description

Our Mission Creating everlasting memories—one guest at a time. Triumph Hospitality is seeking a passionate, results-driven Hotel General Manager to lead our newly renovated 118-room Holiday Inn Express & Suites in Antioch, TN. The ideal candidate is a dynamic hospitality professional with a proven record of achieving top guest satisfaction scores and operational excellence. At Triumph, our culture is built on integrity, service, respect, empowerment, ambition, and teamwork, the core values that define our success. You’ll join a fantastic team with a long-standing reputation for exceptional guest service and a supportive corporate partnership. This position reports directly to the Triumph Corporate Team. Key Responsibilities Leadership & Operations • Inspire and motivate your team to deliver best-in-class guest service every day. • Develop, implement, and monitor business plans, budgets, and operational goals. • Lead by example—teach and model service fundamentals and a Growth Mindset culture. • Prepare and present detailed reports and operational updates to Corporate and Brand partners. • Maintain a professional presence with guests, employees, vendors, and community representatives. • Assess departmental strengths and opportunities to enhance efficiency and performance. • Conduct regular competitive market visits and monitor industry trends. Sales & Revenue Management • Partner with Sales and Revenue teams to build and execute strategies that exceed room revenue goals. • Ensure strategic use of key data sources (e.g., STR, Demand 360) to drive pricing and market decisions. • Review performance metrics to align marketing and sales efforts for maximum profitability. Team Development • Participate in recruiting, onboarding, training, and developing hotel staff. • Coach and mentor employees to ensure career growth and engagement. • Implement employee recognition programs to foster a positive and motivated culture. Facilities & Service Quality • Oversee the hotel’s Preventative Maintenance Program and ensure assets are well-maintained. • Conduct daily room and property inspections to maintain brand standards. • Champion continuous improvement in cleanliness, safety, and guest satisfaction. Financial Performance • Monitor property performance relative to budget, forecast, and guest satisfaction goals. • Partner with regional and corporate leaders to align financial, sales, and revenue strategies. • Maintain cost control while driving profitability and operational efficiency. Communication • Participate in regular weekly and monthly meetings with regional and corporate leadership. • Serve as the key communicator for all property staff—delivering honest, timely, and information. Qualifications • Minimum 2 years of experience as a General Manager in a nationally branded hotel (IHG experience strongly preferred). • Strong leadership, communication, and organizational skills. • Demonstrated success in driving guest satisfaction and revenue performance. • Proficient in Microsoft Excel, Word, and PowerPoint. • Knowledge of revenue management tools, reporting, and sales strategy. • Experienced in group and business transient sales, and digital/social media marketing. • Ability to work flexible hours, including weekends or holidays, as needed. • Valid driver’s license and ability to travel overnight when required. Language Skills • Must speak and write fluent English; Spanish proficiency is a plus. • Able to communicate professionally and diplomatically with guests, staff, and partners. Benefits • Health, Dental, Vision, and Life Insurance • Paid Time Off • Employee Discounts • Supportive, people-first company culture Location: Holiday Inn Express & Suites – Antioch, TN 37013 Work Location: On-site (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands) Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Work Location: In person