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Job Title: Director of Operations Location: Houston, TX – On-site Job Type: Full-Time Position Overview: The Director of Operations (DOO) will oversee the day-to-day operations of our Houston-based personal injury law firm, ensuring smooth workflow, operational efficiency, and exceptional client service. This role supports attorneys, paralegals, and staff in delivering top-tier legal representation to clients. The DOO will implement strategic initiatives, optimize processes, and help drive firm growth while maintaining compliance with Texas legal standards. Key Responsibilities: • Oversee all operational functions, including case management, client intake, document processing, and billing, with a focus on personal injury cases. • Collaborate with attorneys, paralegals, and administrative staff to streamline processes, improve efficiency, and enhance the client experience. • Develop and maintain policies, procedures, and operational standards in compliance with Texas legal regulations. • Supervise department managers and administrative staff; provide coaching, performance evaluations, and development plans. • Work closely with marketing and business development teams to support client acquisition and firm growth initiatives. • Manage budgets, track KPIs, and report operational performance to firm leadership. • Implement technology solutions to enhance case tracking, reporting, and overall productivity. • Monitor client service quality and address operational issues promptly to ensure positive client outcomes. • Support long-term strategic planning and operational improvements for firm growth. • Identify, interview and hire staff positions as needed. Qualifications: • Bachelor’s degree in Business Administration, Management, or related field; MBA preferred. • 5–7+ years of operations management experience, ideally in a law firm or legal services environment. • Knowledge of personal injury law, is highly preferred. • Strong leadership, communication, and organizational skills. • Experience managing budgets, operational data analysis, and process improvements. • Proficiency with legal practice management software (e.g., Clio, MyCase) and Microsoft Office Suite. • Ability to handle sensitive client and case information with discretion. • Knowledge of Texas legal regulations and compliance standards is highly preferred. Why Join Us: • Join a team committed to helping injured clients get the justice they deserve. • Lead operational initiatives that directly impact firm growth and client outcomes. • Competitive salary with performance-based incentives. • Opportunities for professional development and career advancement in a specialized practice. Core Strengths for Success: • Strategic Thinking and Planning • Leadership and Team Development • Problem-Solving and Decision-Making • Communication and Interpersonal Skills • Process Improvement and Efficiency Focus • Client Service Orientation • Budgeting and Financial Management • Adaptability and Resilience • Collaboration and Cross-Functional Leadership • Technology and Systems Savvy