Trinity Health

Compensation

Full Description

Description: • Performs day-to-day customer service activities within hospital revenue operations for assigned Patient Business Services (PBS) location • Ensures excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to complaints, problems, issues, and general inquiries • Assists patients with resolution of billing issues, including setting up payment plans and responding to complaints • Provides detailed documentation and reports of customer complaints, interactions, actions taken, and results in appropriate systems • Tracks trends of customer service encounters and recommends resolutions to supervisor; escalates issues as needed • Performs communication and follow-up processes related to customer service and ensures activities are submitted timely, tracked, trended, and reported • Maintains working knowledge of applicable Federal, State, and local laws and Trinity Health policies and compliance • Work hours: 9:30 a.m. to 6:00 p.m. (EDT), Monday through Friday; remote position • Operates in a typical office environment with requirements for keyboard use and frequent telephone communication Requirements: • High school diploma or Associate's degree in Accounting or Business Administration or related field • At least one (1) year of experience with revenue cycle functions and systems in a hospital/clinic, health insurance, managed care, or other healthcare financial setting, or an equivalent combination of education and experience • Experience in a complex, multi-site environment preferred • Previous service/call center experience handling customer inquiries • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills to interact with internal and external customers and interpret customer requirements • Accuracy, attention to detail, and time management skills • Ability to work independently and operate keyboard and telephone effectively • Basic understanding of Microsoft Office (Outlook, Word, PowerPoint, Excel) • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Comfortable operating in a collaborative, shared leadership environment • Personal presence characterized by honesty, integrity, and caring Benefits: