Trilyon, Inc.

Compensation

Full Description

About the Company Position: Executive Briefing Center (EBC) Manager Location: Santa Clara, CA Duration: 12+ Months About the Role Key Responsibilities • Own the full lifecycle of customer briefings—from intake and qualification through post-event follow-up and reporting. • Evaluate briefing requests based on sales impact, revenue potential, executive audience level, strategic importance, and stage in the sales cycle. • Collaborate with sales and account teams to define objectives and design tailored, outcome-driven agendas aligned to customer priorities. • Source, align, and confirm executive speakers and subject matter experts across cross-functional teams. • Lead and facilitate preparation calls to ensure alignment on messaging, objectives, and customer context. • Confidently present, host, and facilitate Executive Briefings as needed—guiding executive-level discussions, managing agenda flow, maintaining time discipline, and ensuring a polished, high-impact customer experience. • Serve as the on-site lead during briefings, proactively managing logistics and adapting in real time to deliver a seamless experience. • Manage all logistics, including catering, transportation, A/V coordination, interpretation services, and vendor management. • Maintain accurate and up-to-date records within briefing management systems and CRM tools. • Conduct post-briefing follow-up, gather feedback, and track engagement outcomes and opportunity progression. • Act as a strategic consultant to account teams on leveraging the EBC program to advance pipeline and strengthen executive relationships. • Support broader executive programs and marketing initiatives, including occasional travel for EBC-on-the-road and flagship events. • Collaborate cross-functionally with Sales, Marketing, Product, Customer Success, and Executive Leadership to ensure alignment and execution excellence. Qualifications • 2+ years of experience in customer experience, executive events, sales support, marketing, or related customer-facing roles. • Strong project management skills with the ability to manage multiple complex engagements simultaneously with competing deadlines. • Exceptional verbal, written, and presentation communication skills; confident interacting with executive-level stakeholders. • Proven ability to facilitate meetings and guide discussions with senior leaders and customers. • Experience facilitating Executive Briefings or high-level customer engagements is strongly preferred. • Highly organized, detail-oriented, and proactive in identifying risks and solving problems. • Demonstrated ability to build trusted relationships across functions and levels, including executives and senior leaders. • Professional presence, executive maturity, and strong judgment in high-visibility environments. • Comfortable working in fast-paced, deadline-driven settings. • Familiarity with briefing management systems, CRM tools, and collaboration platforms. • Willingness to travel occasionally for events and EBC-on-the-road engagements. • Experience in the technology industry is a plus. Preferred Skills • Strategic thinker with a customer-first mindset. • Confident facilitator who can manage executive presence and guide high-stakes discussions. • Strong sense of ownership and accountability. • Diplomatic, poised, and calm under pressure. • Passion for operational excellence, teamwork, and continuous improvement. Pay range $50 - $55 per Hour Equal Employment Opportunity Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.