TRILLIUM HEALTH RESOURCES

Compensation

Full Description

Pay Plan Title: Health Specialist  Working Title: Regional Specialist, TULA Remote Support Team FLSA Status: Non-Exempt Posting Salary Range: $34,496 - $44,367 Office Location: Remote within Trillium’s catchment area (See requirements section for included counties)   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for a Trillium Ultimate Living Assistant (TULA) Remote Support Team Regional Specialist to join our team! The TULA Remote Support Team Regional Specialist provides direct support to recipients enrolled in the TULA project. This program provides ongoing inbound call management and outbound call support to members using the TULA system. The TULA Remote Support Team Regional Specialist is responsible for working with the recipients care team to provide the support needed based on the individual care plan. This individual will work with members, families and providers using TULA services to meet the identified needs of recipients who are using technology for support in their home and/or community.   On a typical day, you might:   * Receive referrals related to the TULA program, collect information for TULA planning assessment with members and care team to identify software programming needs.  * Demonstrate knowledge of TULA software, hardware, programming and technology as an option for support.  * Collaborating with the Manager and Director on systems and processes needed to assist with successful TULA user experience. * Scheduling and coordinating individual support.  * Document all interactions in the member record to ensure all information is up to date. * Managing inbound and outbound calls to members and recipients.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * High School diploma or GED and one (1) year work experience in health care, human services, or call center setting; OR  * Equivalent combination of education/experience.  * Must have a valid driver’s license * Must reside in North Carolina and within Trillium’s catchment area. Counties included: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson. * Must be able to travel within catchment as required.   Preferred: * At least one (1) year of experience working in a customer service role * Education, training, and work experience that shows a history of learning and applying the skills needed to work with a wide variety of individuals from various socio-economic, cultural, ethnic, educational, and other diverse backgrounds.   Deadline for Application: October 30, 2025   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth