Triad Heating and Air

Compensation

Full Description

Triad Service Co Customer Service Representative / Dispatcher Location: Tulsa, OK Be the Voice Customers Trust. Triad Service Co is a well-established HVAC company serving Tulsa and the surrounding area for over 26 years. We're known for reliable service, strong customer relationships, and a culture where people are treated like people--not numbers. If you love helping others and keeping things organized, you'll fit right in. About the role: As our CSR/Dispatcher, you'll be the first point of contact for customers and the operational "air traffic controller" for our technicians. This is a fast-paced, high-impact role where your communication, scheduling, and problem-solving skills keep the day running smoothly--and keep customers happy. Key responsibilities: • Answer inbound calls and deliver excellent customer service • Schedule and dispatch HVAC technicians efficiently throughout the day • Manage emergency calls and adjust schedules as priorities shift • Communicate clearly with customers, technicians, and management • Coordinate with vendors to order maintenance supplies/parts (filters, belts, etc.) • Track parts orders and ensure techs have what they need daily • Maintain accurate customer/job records in the system • Follow Triad's service standards and communication scripts Qualifications: • Strong communication and listening skills with a professional phone presence • Highly organized, detail-oriented, and able to multitask under pressure • Comfortable in a fast-paced, high-volume call environment • Basic computer skills and ability to learn new software quickly • Dispatching/CSR/HVAC or field service scheduling experience is a plus (we'll train the right person) • Reliable attendance, punctuality, and a team-first mindset Pay and benefits: • $22-$25 per hour (based on experience) • Full-time, stable position • Training and ongoing support from an experienced team • Growth opportunities within the company • Friendly, family-oriented culture • Paid holidays and PTO (after eligibility period) Why Triad At Triad Service Co, the CSR/Dispatcher is the heartbeat of the business--the first voice customers hear and the glue that holds the schedule together. You'll be respected, supported, and trusted to make the day flow. If you want a career (not just a job) where you stay busy, help people, and take pride in being the one who keeps everything on track, we want to meet you. Triad Service Co is an equal opportunity employer and welcomes applicants from all backgrounds.