Treefera

Compensation

Full Description

🌱 Grow With Treefera At Treefera, we’re building bold, AI-powered solutions to bring clarity and credibility to nature-based asset data — because the planet needs better decisions, and business needs better tools. We combine cutting-edge research with practical delivery, giving every team member space to grow, lead, and make meaningful impact from day one. Whether you're passionate about AI, climate, product, or operations — this is a place to do the best work of your career. You’ll be joining a global, cross-functional team that values rigour, curiosity, and working close to the real-world problems we’re solving. 🌍 If you’re excited by complex challenges and want to help reshape the way nature is valued — we’d love to hear from you. ✨ Role Purpose and Responsibilities The Customer Success Specialist will play a pivotal role in establishing a robust customer success function, one that champions ongoing customer value and realization. This role will take ownership of driving customer adoption, retention, and expansion to ensure our clients maximize the value of our platform. Own the entire customer journey, encompassing onboarding, implementation, training, adoption, retention, and satisfaction. Develop and maintain customer success strategies, best practices, and customer support content. Communicate effectively both internally and externally to understand customer needs, foster retention and growth, and share valuable insights and learnings. Maintain existing customer success metrics and data to monitor progress and identify areas for improvement. Act as the voice of the customer, providing feedback to product and platform teams. Identify ideal marketing channels for optimal customer engagement. Assist with lead generation activities such as developing promotional materials, content creation for email marketing, website blogs, social media and execute marketing plans and communications to engage prospects and clients in Treefera. Assist with outbound prospecting activities and lead follow-ups, including lead generation tactics to identify and qualify potential customers. Maintain and update the CRM system with relevant customer information. Collaborate with cross-functional teams to drive customer success. Key requirements - what you will bring to the table 3-5 years of experience in communications, sales, account management, or customer success. Strong skills in verbal and written communications, strategic planning, and project management. Proficiency in CRM systems, HubSpot (ideal), and other management tools. Analytical and process-oriented mindset. Ability to work effectively across multiple departments in a deadline-driven environment. Active team player, self-starter, and multitasker who can quickly adjust priorities. Desire for continuous improvement and self-learning. Working knowledge of customer success tools and methodologies. Excellent communication skills, including the ability to hold C-level customer conversations. Business development knowledge and experience in business growth. Ability to develop and maintain strategic customer relationships. 🌱 What You’ll Gain at Treefera We believe everyone should have the opportunity to grow into their full potential. At Treefera, you’ll join a team that balances curiosity with delivery, exploration with impact. Be part of a high-growth startup from the ground up Apply AI and data to global nature-based challenges Build mastery and push the boundaries of your craft Learn from a diverse, cross-functional team Access competitive pay, equity, and meaningful benefits 🌳 Diversity, Equity & Inclusion We know bold solutions come from diverse teams. That’s why we’re committed to building an environment where everyone feels they belong and can thrive. If you need any accommodations during the application process, just let us know — we’re here to support you. 🔒 Privacy Notice We take your privacy seriously. By applying to Treefera, you consent to the processing of your personal data in line with our recruitment privacy policy.