travelinc

Compensation

Full Description

Strategic Client Success Manager - Government Accounts In this key role, you will develop and support client relationships for our federal government accounts. Establishing yourself as a trusted advisor, you will build relationships, provide insights and enable strategic conversations to achieve continued growth. Responsibilities Include: • Builds and maintains strong, trusted relationships with high-volume, complex federal government client accounts, serving as their primary point of contact and strategic advisor. • Understands clients’ unique business needs, challenges, and goals to tailor solutions, ensuring maximum value delivery and client satisfaction. • Provides expert guidance on industry trends, best practices, and emerging technologies to position the company as a strategic partner in clients’ success. • Collaborates with cross-functional teams to develop innovative solutions aligned with clients’ strategic objectives, driving transformative outcomes and scalable growth. • Monitors performance metrics, analyzes data-driven insights, and proactively recommends enhancements to optimize client outcomes and reduce costs. • Owns client contract renewals, showcasing delivered value and working with sales teams to secure renewals while advocating for clients’ needs internally. • Requires frequent travel for client visits, conferences, or other business activities, adhering to high ethical standards and internal policies. Qualifications Include: • Bachelor's degree in Business or related field, or equivalent combination of education and experience. • 5+ years prior account management, client success or customer service experience required with travel industry or closely related experience strongly preferred. Experience managing or working with federal government service contracts strongly preferred. • Exceptional technology, communication, presentation, influence problem solving and client skills are a must. Ideally, this role will be based near our Duluth, GA National Support Center, allowing the selected individual to work a hybrid in-office schedule. We will consider virtual candidates for this role, but reserve the right to limit hiring to states where we actively employee associates. This positions requires frequent travel to our Duluth, GA headquarters, to client sites and to industry events.