Transportation Solutions & Lighting, Inc.

Compensation

Full Description

Job Summary This is a growth position - TS&L is a fast-growing leader in solar camera systems, emergency communication towers, and smart city technology. We work with major universities, municipalities, and law enforcement agencies across the Southeast — delivering advanced, wireless, and solar-powered safety systems. We’re looking for a driven, tech-minded individual to join our team and grow with us. What you’ll do • Assist customers by email and phone with product questions, basic troubleshooting, and configuration support. • Help configure and test IP-based cameras, solar connectivity kits, and communication systems. • Work directly with our engineers and field technicians to support active projects. • Learn our product line (solar cameras, blue light towers, and smart lighting systems) • Provide outstanding technical support to customers via phone, email, and chat, ensuring timely resolution of inquiries. • Diagnose and troubleshoot software and hardware issues across multiple operating systems. • Manage computer networks, including VPNs (Virtual Private Networks) and firewalls, to maintain secure connections. • Assist users with desktop support, guiding them through setup processes and resolving technical difficulties. • Utilize tools such as BMC Remedy, ServiceNow, and Jira to track issues and document resolutions efficiently. • Collaborate with IT teams to enhance IT infrastructure and improve overall service delivery. • Conduct training sessions for users on software applications like Microsoft Office to maximize productivity. • Maintain accurate records of support interactions and contribute to knowledge base articles for future reference. Basic qualifications • Strong communication skills with the ability to convey technical information clearly to non-technical users. • Proven experience in technical support or help desk environments. • Familiarity with computer hardware components and troubleshooting techniques. Preferred qualifications • Experience working with cameras and IP addressing, or basical Tech skills • Knowledge of IT infrastructure best practices. • Proficiency in using various operating systems: Windows, macOS, Linux. Why you’ll love it here We are dedicated to fostering an environment where our employees can thrive both personally and professionally. Our commitment extends beyond just work; we offer benefits that cater to your overall well-being during key moments in your life. Our benefits include: • Comprehensive health coverage • Opportunities for professional development • Flexible work arrangements • Support for mental health and wellness initiatives About us Join our dynamic team where innovation meets dedication! We are passionate about delivering top-notch technology solutions that enrich lives. Together, we create an inclusive culture that values collaboration, creativity, and growth. Your contributions will help us continue making a positive impact on our customers’ experiences every day! Job Type: Full-time Pay: $22.00 - $30.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Ability to Commute: • Pompano Beach, FL 33064 (Required) Ability to Relocate: • Pompano Beach, FL 33064: Relocate before starting work (Required) Work Location: In person