Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service across various industries including retail, telecommunications, and healthcare. With a strong commitment to innovation and employee development, Transcom fosters a dynamic and supportive work environment that empowers its team members to thrive. Role Overview: As a Customer Service Advisor at Transcom, you will play a vital role in providing outstanding support to customers interested in skincare and cosmetics. This remote position allows you to share your passion and expertise while helping customers make informed decisions and resolve their inquiries efficiently. What You'll Do: - You will respond promptly and professionally to customer inquiries via phone, email, and chat. - You will provide expert advice on skincare and cosmetic products, tailoring recommendations to individual customer needs. - You will handle order processing, returns, and exchanges with accuracy and care. - You will troubleshoot and resolve customer issues, ensuring a positive experience. - You will document customer interactions and feedback to help improve service quality. - You will collaborate with team members and management to meet performance goals. - You will stay updated on the latest skincare trends and product knowledge. - You will maintain a high level of customer satisfaction through empathetic and effective communication. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong knowledge of skincare and cosmetic products and industry trends. - Excellent communication skills, both verbal and written, with a customer-focused approach. - Ability to work independently in a remote environment with strong time management skills. - Proficiency with CRM software and basic computer applications. - High school diploma or equivalent; additional certifications in skincare or beauty are a plus. Bonus Points If You Have: - Experience working in a remote customer service role. - Multilingual abilities, especially Spanish or French. - Background in sales or upselling within the beauty industry. - Familiarity with social media platforms and online customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer competitive compensation with performance-based incentives. - We offer a supportive team culture with regular virtual events and recognition. - We offer access to employee wellness programs and discounts on skincare products. Ready to Apply? To join our team as a Customer Service Advisor, please submit your resume and a cover letter detailing your passion for skincare and customer service through our online application portal at www.transcom.com/careers.