Transcom

Compensation

Full Description

Job Title: Customer Service Advisor - Work From Home - US Company Overview: Transcom is a global leader in customer experience management, dedicated to delivering exceptional service through innovative solutions and a passionate team. With a strong presence in multiple countries, we pride ourselves on fostering a supportive and inclusive work environment that empowers employees to thrive. Role Overview: As a Customer Service Advisor, you will be the frontline ambassador for our skincare and cosmetics clients, providing expert guidance and support to customers from the comfort of your home. Your role is essential in creating positive customer experiences and building lasting relationships through knowledgeable and empathetic service. What You'll Do: - You will respond promptly and professionally to customer inquiries about skincare and cosmetic products. - You will provide personalized recommendations based on customer needs and preferences. - You will resolve customer issues efficiently, ensuring satisfaction and loyalty. - You will maintain up-to-date knowledge of product lines and industry trends. - You will document customer interactions accurately in the CRM system. - You will collaborate with team members and management to improve service quality. - You will participate in ongoing training to enhance your product knowledge and customer service skills. - You will uphold company policies and standards in all customer interactions. What You Bring: - Minimum of 2 years experience in customer service, preferably in skincare or cosmetics. - Strong communication skills with fluency in English. - Ability to work independently in a remote environment. - Proficiency with CRM software and basic computer applications. - Empathy and patience when dealing with diverse customer needs. - Problem-solving skills and a positive attitude. Bonus Points If You Have: - Previous experience working in a remote customer service role. - Knowledge of skincare ingredients and cosmetic product formulations. - Multilingual abilities. - Experience with social media customer engagement. What We Offer: - We offer a flexible work-from-home schedule to support work-life balance. - We offer comprehensive training and professional development opportunities. - We offer competitive compensation and performance-based incentives. - We offer a supportive team culture with regular virtual events. - We offer access to employee wellness programs and resources. Ready to Apply? Please submit your resume and a brief cover letter outlining your passion for skincare and customer service through our online application portal. We look forward to welcoming you to the Transcom team!